The world is huge

Don't miss any of it

Travel news, itineraries, and inspiration delivered straight to your inbox.

By proceeding, you agree to our Privacy Policy and Terms of Use.


How to Complain Effectively and Get What You Want

Nobody enjoys being that person who complains to an airline or travel company, but sometimes it’s the necessary difference between a nightmarish experience and getting what you paid for.

Hotel bookings get mixed up, flights get delayed, and tour companies miss their mark—it’s all part of the learning experience that comes with travel. But that doesn’t mean you shouldn’t address it.

Here’s a step-by-step guide to complaining effectively and ensuring your wants and needs are met. It’s your vacation, after all.

More from SmarterTravel:

Shannon McMahon spent years working in retail customer service to fund her travel habit and has fielded many complaints, both effective and rude. Follow her adventures on Instagram @shanmcmahon.


We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.

Top Fares From