What’s your travel persona? Are you a careful planner or perhaps an open-minded adventurer?
SITA, a technology solutions company for the air industry, recently released a report analyzing U.S. passenger behaviors with technology in regard to the flying process. It identified four different types of travelers: the careful planner, independent and hyper connected, pampered, and the open-minded adventurer.
By identifying passenger behaviors, the company hopes to develop useful designs in technology to improve travelers’ overall flying experiences. The findings are based on a survey given to 1,411 passengers who traveled through 46 international airports between December 2014 and March 2015.
The survey asked passengers to rate different stages of their journey on a scale of happiness, excitement, anger, or anxiety. The results are pretty interesting, but not surprising, as Americans tend to be pretty predictable …
U.S. Travelers’ Personalities
While we all wish we were open-minded adventurers, most of us fit the practical, careful planner persona like the rest of the country.
Technology During the Flying Process
Overall, 81 percent of U.S. passengers felt positive emotions during their travel journey, with the most positive experiences during booking, down time, and while on board. The most negative emotions were felt during security screening, passport check, and bag collection (who actually likes dealing with ambiguous wait times?). We were actually surprised by the overall positivity in this process (see graph below; note purple represents negative emotions, green represents positive emotions, the dashed line represents global average).
In analyzing the different parts of a traveler’s journey, the survey found more positive experiences were had when technology was involved. Only 5 percent of U.S. travelers booked their last flight using human interaction (the most positive rated experience of the whole process), and 65 percent used technology to check-in.
Mobile technology is a major tool for U.S. travelers, as 29 percent of passengers booked a flight with a mobile phone; this number is expected to increase in 2016 to 38 percent.
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Based on these behavioral trends, SITA suggests the need for mobile services targeting flight status updates and alerts, wait times for baggage collection, security line wait times, and destination services for onward travel. Because who wouldn’t love being able to track your bag on your phone?
We want to know … what kind of traveler to you consider yourself to be?
More from SmarterTravel:
- 10 Consumer Issues in Travel That You Need to Know About
- Is Curbside Check-In the Best Thing You’re Not Using?
- Common Mistakes That Will Make You Miss Your Flight
Ashley Rossi is definitely an open-minded adventurer. Follow her on Twitter @ashley_stravel for more advice about travel hacks and destination ideas.
(Photos: SITA 2015)
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