Frequent Flyer

Spirit Upends Loyalty Marketing with New Mileage Promotion


Family at the airport terminal
Tim Winship

    Ever-ready to stick a thumb in the eye of other airlines,

    Spirit's latest promotion

    turns mainstream loyalty marketing on its head. Instead of awarding more miles for higher-priced tickets—as has become the norm, with the proliferation of spend-based schemes—Spirit is offering a mileage bonus that increases as the airfare decreases. "The less you spend, the more miles you will get."



    Offer Details



    Between August 1 and 31, Free Spirit members can earn bonus miles that vary according to the base airfare, as follows:


    • 1,000 bonus miles (2,500 for $9 Fare Club members) for fares under $75
    • 500 bonus miles (1,000 for $9 Fare Club members) for $76 - $125 fares
    • 150 bonus miles (500 for $9 Fare Club members) for $126 - $200 fares

      Related: Southwest Pilots to the Airline’s CEO: ‘You’re Fired!’

      Deal or No Deal

      OK, Spirit has low fares. We get it. Unfortunately for the airline, this promotion also shines a light on the Free Spirit loyalty program, and Free Spirit is about as unrewarding as a rewards program can be.

    • Very limited number of earning partners
    • Miles only redeemable for Spirit flights or magazines
    • Fees to redeem miles within 180 days of departure
    • Miles expire after just three months of inactivity, unless members hold the program-linked MasterCard and make at least one purchase per month

      Unless you’re a frequent Spirit flyer—and frequent flyers are not the airline’s target market—you’re unlikely to derive any real value from Spirit miles, no matter how easy they were to earn.

      **Reader Reality Check**

      Free Spirit miles anyone? Anyone?
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  • After 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter@twinship.