Is JetBlue Actually the 'Worst' Airline?

What's the worst airline out there? The

Wall Street Journal's Airline Scorecard

just made a surprising claim, ranking JetBlue as the country's worst airline while Delta ranked first.

The Journal's ranking was based on seven statistical measures: On-time arrivals, canceled flights, extreme delays, two-hour tarmac delays, mishandled baggage, involuntary bumping, and number of DOT complaints.



Related: The Airline with the Most Legroom Is This Little-Known Carrier



These are essentially the same inputs used by the annual Airline Quality Rating (AQR) prepared by researchers at Wichita State University and Embry-Riddle Aeronautical University, but the results might be shocking to the many who swear by JetBlue. Our sister site

Seatguru.com

and other air rankings, on the other hand, have long dubbed JetBlue the best hard product among domestic lines, largely based on legroom.

JetBlue's minimum legroom, at 32-34 inches in coach, beats most of its competition, as does legroom in the economy-stretched Even More Room seats, at 37 or more inches. Seat width aboard JetBlue's fleet of A-320 family jets beats that of competitors that use 737 family jets. In the front cabins of some longer routes, JetBlue's Mint service gets mostly favorable reviews as well.



Related: What Flying JetBlue Mint Is Really Like



So, when you're choosing a flight, which means more to you—a slightly greater chance of a delay or mishap, or a measurably better seat? Comment below.