In December, the Disney company began replacing “Do Not Disturb” signs with “Room Occupied” signs at its Grand Floridian, Polynesian, and Contemporary resorts. With the hangtag change came a more profound change on the policy front: Henceforth a Disney employee would be required to enter guest rooms at least once a day “for any purposes including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property.”
Although Disney never confirmed as much, it was widely understood to be a response to the October 2017 mass shooting in Las Vegas, where a lone gunman opened fire from his room at the Mandalay Bay hotel, killing 58 people and injuring hundreds more. Daily room checks will presumably reduce the chances of such massacres’ recurring.
Notwithstanding considerable negative feedback from customers (example: “I think it’s bull****. Room inspections are for prisons, boarding schools, and psychiatric hospitals.”), I predicted that other lodging companies would follow Disney’s lead. And so they have.
The latest to require daily room checks is Caesars Entertainment. According to the Associated Press, Caesars will soon impose the policy at all of its 47 casinos in five countries. In Caesars’ case, security guards will conduct the room checks, after the union representing housekeepers pushed back against the policy.
Since the Las Vegas shooting, Boyd Gaming, Hilton, MGM Resorts, and Wynn Resorts have adopted similar required room check policies, with intervals ranging from 12 hours to two days.
Reader Reality Check
It’s intrusive. And you can be sure the hotel workers don’t like it any better than hotel guests do. But is it worth it? Is it an effective deterrent?
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After 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
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