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car rental secrets

Car Rental Secrets We Bet You Don’t Know

After a long day of travel to Indianapolis, Adam James, an IT professional from Oxnard, CA, endured all the upgrade pitches and gasoline option explanations at the airport Budget counter before the agent finally handed him his contract, saying, “You can go to the Avis lot to pick up your car.”

Surprised, James went to the Avis lot—and sure enough, there was his Budget rental car parked in the exact spot in the Avis lot the agent told him it would be.

Upon returning to the airport a few days later for his return flight, James found the Budget return lanes closed, but saw a sign that said to return the car to Avis. “I pulled in, and an Avis representative came out to meet me, inspected the car, gave me a receipt, and said thanks,” he recalls.

James asked if the Budget folks would be okay with this, and was assured they would be—and having picked up the car from Avis, he decided it was okay to return it to Avis, and headed to the terminal to catch his flight.

So what was going on—were the Avis employees giving their car rental counter neighbor Budget employees a bit of help? Did one company do all the inspections for everyone? And since the frequency of post-rental damage and other claims by rental companies is on the rise, is returning a car to someone other than the exact company from which you rented it something travelers need to worry about?

It turns out that these folks who appear to be working together are actually all working for the same company—but using different names, logos, color themes, uniforms and pricing schemes. It’s just one of several car rental secrets you might not know.

There Are Lots of Car Rental Counters—But Only a Few Car Rental Companies

While there seems to be a heap of competition along the bank of car rental counters at the airport, in truth most U.S. agencies are owned by one of a few major companies. Here is how it falls out:

– Avis Budget Group owns Avis, Budget, Payless, and Zipcar
Hertz owns Dollar and Thrifty
Enterprise owns Alamo and National
Advantage owns E-Z Rent-A-Car

This means that when you walk into the rental car building at the airport and notice that a lot of the companies seem to share the same office spaces behind the counter, and the same pick-up areas, and the same lots, and the same drop-off personnel, now you know why—there’s actually much less competition than there appears to be.

Other Players, Other Options

Despite the near hegemony the big conglomerate agencies enjoy, there are some viable and attractive options for travelers who are willing to do a little research (more on this below) and poking around. Where you find additional rental car companies, you find increased competition, more choice, and almost always lower prices. Here are some of the more widely available options.

Ace Rent A Car: Available at more than 350 locations around the world.

Europcar: Despite the name, not limited to Europe; thousands of locations worldwide including several dozen locations in the U.S. Note that some locations are run on a franchise basis, so the service may vary from one to another.

Fox Rent A Car: Available at dozens of locations in the U.S., as well as 25+ other countries. Buyer beware: Customer reviews aren’t always complimentary.

Sixt: Germany-based agency with 2,000+ locations in more than 100 countries.

Additionally, there are local companies in many countries around the world that could also offer competitive rates if you know to look for them. Try searching on the country name and “car rental” to try to find them. A good guidebook will list them, too.

One important caveat is that some of these companies may maintain “off-airport” lots, so it could take a little more effort to get to from the airport. That said, the mere presence of these companies near big airports can hold prices down at the other, on-airport rental companies, so you win on price and convenience in one shot.

When a Rental Rate is Not the Rental Rate

When pricing a rental, be sure you understand the “all-in” price, as opposed to the daily rate quote. On a recent car rental in San Francisco, Rick Rosenbladt, a teacher from New Brunswick, NJ, booked a four-day, $32.50-per-day rental, for which the final price came to $329.61—a price you would have expected to be for nine or 10 days. He purchased a few things you might not have to—the Collision Damage Waiver, Personal Accident Insurance, Roadside Assistance Protection—and then returned the car three-quarters of the way empty before a very early morning flight, which cost him another $50 — but even without those, he still incurred nearly $60 in ancillary fees. To wit:

Concession Recovery Fee: $28.34
Airport Access Fee: $20
Tourism Fee: $3.71
County Business License Tax: $6.38

Then there was another $14.25 in sales tax, bringing the total fees and taxes to $72.68, well over the cost of two days’ actual rental.

Why so many fees? Well, these are exceptionally popular with local legislators, who find they can pass fees on tourists and non-residents without much political fallout.

You Can Get a Better Rate Even After Booking

A website called AutoSlash can help you find car rental deals even after you’ve booked. Just enter your rental car company and booking confirmation number, and the site will notify you if better rates become available. To learn more, see 10 Clever Car Rental Hacks That’ll Save You Money.

More from SmarterTravel:

Ed Hewitt is a seasoned globetrotter who brings you a monthly glimpse into the latest travel news, views, and trends—and how they could affect your travel plans.

Editor’s note: This story was originally published in 2017. It has been updated to reflect the most current information.

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