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Which Airline Is There For You? Which Isn’t?


This Sunday, we’ll be releasing the results of our first annual Editors’ Choice Awards, in which we’ll honor the airlines and providers that give customers the biggest bang for their buck. In the days leading up to the big reveal, we want to get your thoughts on some of the categories.

Good communication is at the center of our Best Use of Social Media category. After all, with the advent of social media outlets such as Twitter and Facebook, airlines have more channels than ever to communicate with customers. Add in traditional phone services, and there’s really no excuse for poor customer relations.

So here’s what I want to ask you: Which carriers are there when you need them? Do you have a story about a problem or complaint that was (or was not) resolved by your carrier using Twitter, Facebook, or a blog? Which carriers make you feel like you’re speaking to a brick wall? Leave a comment below with your thoughts, and check back Sunday to see who wins our Best Use of Social Media category!

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