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online check-in

The Ups and Downs of Online Check-In


Now and then the airlines’ inclination to automate everything, eradicate customer service interactions and leave the traveler entirely on their own once a credit card has been dunned (am I exaggerating? You tell me…) results in win-win innovations that benefit everyone. Online check-in — using either your airline’s website or its mobile app — is one such serendipitous trend.

Over the past decade countless travelers have learned the benefits of online check-in, from choosing seat assignments to saving time at the airport.

What Is Online Check-In?

Offered by just about every major airline, online check-in allows you to check in for your flight in advance from the comfort of your home, office or hotel room. Most airlines permit online check-in up to 24 hours before departure.

You typically need to provide your name and booking confirmation number, though sometimes you can also check in with a frequent flier or credit card number. (Note: If you booked your flight through a third-party website such as Expedia rather than directly with the airline, make sure you use the airline’s reservation code, not the confirmation number from the booking site, to check in.)

Each airline’s online check-in process is a little different, but you usually get the opportunity to choose a seat, pay any applicable checked bag fees and consider a variety of upcharges (such as an upgrade to premium economy or a fee to double your frequent flier miles). You may also have to answer some security questions or supply a passport number for an international flight.

Once you’ve completed the check-in process, you can print your boarding pass, have it emailed to you (so you can show it at the airport on your mobile device) or access it in a mobile app. If you don’t have access to a printer or a smartphone, you can print your boarding pass once you get to the airport as well. This doesn’t save you any time at the airport but does allow you to choose your seat further in advance than you would if you waited till a couple of hours before your flight.

Why Check In Online?

The airlines love online check-in because they save money on paper costs and personnel. Meanwhile, one of the main benefits of online check-in for travelers is bypassing lines and hassle at the airport. If you’re not checking luggage, you can skip the check-in counter altogether and go straight to the security checkpoint, then to your gate and onto the plane. Your ID and the boarding pass you printed at home (or sent to your phone) will gain you passage right to your seat.

If you have luggage to check, checking in online can still save you a little time; some airlines have a designated desk where you can drop off your bag without having to go through the whole check-in process. You can also use curbside check-in. (See more advice for saving time in 16 Ways to Get Through the Airport Faster.)

Perhaps the biggest benefit of online check-in, though, is the chance to get your pick of seating assignments as early as possible. Not only do you have a better shot at getting the seat you want, but you also are more likely to end up in an earlier boarding group (this is especially important on an airline like Southwest, which has open seating).

How to Get a Better Seat During Online Check-In

Here is the best way to get the best seat when using online check-in. First, open two browser windows — one with your airline’s website, the other with On your airline’s website, call up your reservation and take a look at the seating chart. In the other window, pull up your flight and corresponding seating chart on There you’ll see certain seats marked as green (advantageous for reasons such as extra legroom), yellow (potentially troublesome) or red (problematic due to proximity to the lavatory or lack of recline). Use’s recommendations to find the best available seat on your flight.

See Get the Best Airplane Seat for more information.

Why Can’t I Check In Online?

Online check-in may be convenient for both travelers and airlines, but it isn’t available for every traveler on every itinerary. Following are a few of the reasons you might be forced to check in at the airport instead of online:

– You are traveling in a large group

– Your first flight is operated not by the airline with which you’re trying to check in, but by a codeshare partner

– You’re traveling on a paper ticket rather than an e-ticket

– You need some sort of special service (such as a wheelchair or assistance for a child traveling alone)

– You’ve been selected for secondary screening by the TSA

Note that even if online check-in is available, mobile boarding passes are only available in select cities. If yours isn’t one of them, you’ll have to print your boarding pass the old-fashioned way.

Don’t Miss Your Flight

Checking in online may save you time at the airport, but it doesn’t give you license to come skidding up to the security checkpoint 10 minutes before your flight is scheduled to take off. Even if you checked in the night before, you still need to be at your gate and ready to board by the airline’s deadline (which could be anywhere from 15 minutes to an hour before the scheduled flight time). The airlines also have deadlines for how far in advance your checked bags must be dropped off. Don’t miss them!

To allow time for checking luggage, getting through security and walking what could be a lengthy distance to your gate, we recommend arriving at the airport at least two hours in advance — even if you’ve already checked in online. (Allow more time if you’re traveling internationally and/or over a busy holiday period.)

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–written by Ed Hewitt and Sarah Schlichter

Editor’s Note: is published by The Independent Traveler, Inc., a subsidiary of TripAdvisor, Inc., which also owns

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