This Is the World's Best Airline...


Family at the airport terminal
Tim Winship
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    As it has since 1999, airline ratings service Skytrax has published the results of its

    2014 World Airline Survey

    , ranking more than 200 of the world's airlines from best to worst. The rankings were based on responses to 18.9 million customer surveys.

    Skytrax boasts that it uses sophisticated data-weighting algorithms to compensate for different sample sizes, and has fraud-detection mechanisms in place to maintain the results' legitimacy. And the research is not funded by any of the ranked companies.

    Although the survey is clearly more rigorous than most, there are questions about its methodology. It's not clear, for example, how much weight is given to the various factors that, taken together, give an airline its overall score. Full transparency is reserved for airline executives, who presumably pay for privileged access.

    The top-20 airlines, according to the latest survey, are as follows:


    1. Cathay Pacific Airways
    2. Qatar Airways
    3. Singapore Airlines
    4. Emirates
    5. Turkish Airlines
    6. ANA All Nippon Airways
    7. Garuda Indonesia
    8. Asiana Airlines
    9. Etihad Airways
    10. Lufthansa
    11. Qantas Airways
    12. EVA Air
    13. Swiss
    14. Thai Airways
    15. Virgin Australia
    16. Air New Zealand
    17. British Airways
    18. Malaysia Airlines
    19. Hainan Airlines
    20. Bangkok Airways



      Conspicuously missing from the list of top airlines are any carriers from North America. Among themselves, they were ranked as follows:


    21. Air Canada
    22. WestJet
    23. Virgin America
    24. Delta Air Lines
    25. United Airlines
    26. Porter Airlines
    27. JetBlue Airways
    28. Alaska Airlines
    29. Southwest Airlines
    30. American Eagle Airlines



      In case you were wondering, only one airline scored just a single star in the Skytrax system, which awards a maximum of five stars: North Korea's Air Koryo.



      Reader Reality Check



      What are your picks for the world's top airlines?



      This article originally appeared on FrequentFlier.com.

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