Author: Brian W Fisher
Date of Trip: November 2013
The management was conspicuous by its absence. Certain ‘rules and regulations’ beggared belief. For example, if a guest (say on the 10th Floor – or any floor if comes to that) wanted to swim in the terrace pool, he/she had to travel down to the ground floor reception area, sign for a towel and then travel back up to the pool. This rigmarole taking place whilst the so-called pool/bar staff, sat hidden behind a screen playing games on a computer. Mad eh?
As to breakfast…that was a complete fiasco. Six a.m. to nine a.m. the notices read…pity the restaurant staff weren’t told (or were they?) Many guests had booked excursions which meant pick-ups from the hotel at seven a.m. so having an early breakfast was required. But, on the three mornings I (and many other guests) entered the dining room at precisely six a.m. the only person visible was the woman cleaner swishing a mop around the floor. Guests were certainly frustrated and took that out on the waiters when, at around six twenty-five, they began their duties.
During my meeting with the hotel’s middle management (the General Manager was never available???) these issues were brought to their attention. It wasn’t difficult to sense that they were aware of their station and afraid to act in the way they should.
To add one further account, which could have been far more serious than it actually was, I, at the end of one tiring day, donned a bathing costume, duly retrieved a towel from reception and made my way to the pool. I padded in bare feet across the timber deck and promptly stood on some shards of broken glass, one of which penetrated my right heel.
True, one hearing my ‘yelp’ one of the bar staff attended me and arranged for first aid. When I asked when was the last time the deck was examined and cleaned, I could not solicit an answer.
So, with all my past hotel experiences firmly embedded in my memory banks, the Hanoi Golden Hotel in Nha Trang has to rank as the very worst. It does not give me any pleasure to pen such a negative report but obeying my own mantra of, ‘Tell It As It Is’, I have no option.
I only hope that the senior management accept the issues I have raised and opined upon, and will instigate a root and branch development regime for all elements of the hotel’s operation.