A recent report on Budget Travel Online explores the issue of complaining effectively to a travel provider. According to Budget Travel, one vacation-package provider was forced to change an unfair policy that drew complaints from more than 100 travelers, underscoring the importance of knowing how to file an effective complaint.
The article includes suggestions from travel industry professionals and savvy travelers. Among the tips: acting as soon as there is a problem, remaining calm when speaking with customer-service representatives, and being flexible about compensation.
While some of the tips may seem merely like common sense, when faced with a problem while you’re stuck at an airport or on the road, common sense might fly out the window. The article is short enough to print out and stick in your carry-on in the event that you need to file a complaint—which seems to be more common than ever these days.
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