Date of Trip: March 2007
My family just returned from a 5 night stay at Moon Palace in Cancun. When we arrived we were placed in a room with double beds but far from the beach and pool (we requested pool view). They agreed to move us but couldn’t do it that day. So we spent one night in that room, and thanks goodness we got moved. My sister in law’s room was 2 doors down and they got flooded. Both of our rooms had gaps above the doors and we woke up to tons of baby mosquitos all over the room.
They moved us as promised, closer to the pool. But now the problem was they only had a king size bed and we have 2 children. They brought us a rollaway bed and one slept there and the other slept with us. We made the best of it. They told us there are no rooms by the pool with 2 beds.
Other than that, the vacation was spectacular. There is food constantly. If you don’t like something, get something else. The drinks were plentiful. My husband and brother in law loved the fact that it is a self serve tap for beer. The staff were always courteous and friendly. They always greeted you with an Hola or Buenos Dias/Noches. Tips were not expected, but appreciated.
The pools were fantastic, our kids spent hours everyday in the pools. They went to the kids’ club several times and enjoyed most of the activities. It is a little more suited for the younger ones, but the older ones made friends from other parts of the country/world. The video games could have been on longer times in the evenings. Some of the movies chosen were not for everyone. (too young, too old, too girly, too boyish). They also had a mini golf course, and a place to paint your own ceramics.
We only did one tour to Wet and Wild, as it rained the morning we were to go to Isla Mujeres. (The late morning it cleared, but we didn’t take the chance). Wet and Wild was a great day. We practically had the place to ourselves. The kids did all of the slides, the lazy river and the wave pool, they also swam with the sea lions. It was very memorable. The voucher for lunch was 10$ per person and enough to pay for a decent lunch. The facilities were very clean. The boat ride from MP was extremely entertaining, and one of the highlights of our trip.
Back at MP we experienced some long waits for dinner if we got to the ala-carte rest. at 7pm or later. I suggest you get there early or waits become 1 to 2 hours. They have a kid’s menu in each of the ala carte restaurants. The buffets are good with nice selections for all meals. The outdoor grills are good and they serve sushi at the outdoor grill at night. The desserts were the only disappointment in the food dept. Ice cream was good, but other desserts were pretty bland.
The decor of the resort is absolutely beautiful and the setting is very relaxed on the Nizuc side. This is were we stayed. The Sunrise side is very busy with a lot of people. We went over a few times, but liked the Nizuc better. We didn’t participate in too many activities but did go to the Beach Party. This is so much fun. We all participated, kids and parents and we had a blast. We were definitely wishing we stayed for 7 nights. We came home to an ice storm…. BOO HOO.
We did the timeshare tour and learned a lot. The offer is very tempting, but we are just learning about timeshares and didn’t feel it was the right time to make a purchase. We received 100$ in palace money, a beach bag and 2 t -shirts, for attending the tour. There was pressure to buy, but you could use it to your advantage. Each time you say no thanks, they change the price and offer more. If you truly are interested in purchasing, there is definitely room to haggle.
I would definitely return to MP or try another Palace resort, based on this experience, but would be sure to research the rooms more thoroughly. Anyone travelling here should have a really good time.