JetBlue Switch Successful, but Issues Persist

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JetBlue is pleased with the switch over to a new reservations system, and says that while the switch required a shutdown of its website, issues were minimal. The Los Angeles Times says the carrier expects to grow revenue by 20 percent—$50 million—thanks to the new system.

Still, the Times cited reports of “widespread delays, baggage problems and [at] help center backups.” A reader even wrote into SmarterTravel with similar tales of long phone waits.

And for now, JetBlue is still advising passengers to arrive at the airport two hours early for domestic flights and three hours for international travel. While the likelihood of severe service interruptions is small, it’s probably a good idea to heed JetBlue’s advice until the airline says otherwise.

Readers, have you experienced any issues at the airport, on the phone with JetBlue’s customer service, or at jetblue.com? Share your story below, and thanks!

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