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The Hotel Amenity Travelers Want Most

SmarterTravel

Hey, hotels — are you listening?

Earlier this week, we threw out a question to our followers on Twitter and Facebook: What’s one amenity that you wish all hotels would start offering?

While we got several creative responses — @PatWoods1 asked for bidet toilet seats, and a hungry @TwavelTweeter longed to indulge his sweet tooth with “in-room hot and cold running chocolate” — there was one answer that kept coming up over and over again: free Wi-Fi.

“Remember when hair dryers weren’t in all rooms? That changed. [Free] Wi-Fi should be ubiquitous, too,” said @karasw.

“[It] could be as little as 60 minutes per day, or free all day,” said @seaescapetravel. “This is huge. Today is all about connecting.”

“Free Wi-Fi. Seriously,” @thegeekTicket concurred. “Why do expensive hotels charge for it? It’s ridiculous.”

This last response highlights the primary Wi-Fi frustration for many travelers — that all too often, luxury hotels charge guests for Internet access, while budget properties let you connect for free. If you’re paying $400 a night for a hotel room, why should you have to shell out another $19.95 a day just to get online? Is the hotel trying to chase us out to the Starbucks down the street?

I’ve seen properties where the Wi-Fi is complimentary in public areas but not in individual guestrooms, which seems almost more obnoxious. If they can offer free Internet in the lobby, they could clearly offer it everywhere else — but instead they’re making us put on shoes, leave our comfy rooms and crowd into a noisy lobby with all the other Internet addicts. Thanks a lot.

Which hotel amenity is most important to you? Leave a comment below.

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