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Frontier announced it is lowering—yes, lowering—its change fees, effective today. It will also implement several other customer-friendly policy changes.
In a release, the airline said, “For tickets purchased on or after April 13, 2011, Frontier will reduce the change fee from $100 to $50 on Economy fares.” The airline will eliminate fees for changes made prior to the day of travel on its Classic fares, which are in the middle of its three-tier fare structure.
Frontier said it will also add a discount on the first checked bag fee for any guest who checks in online at FrontierAirlines.com. This discount is currently set at $5, which reduces the checked bag fee from $20 to $15 on the Economy fare. Guests traveling on Classic and Classic Plus fares will continue to receive two complimentary checked bags on every flight.”
Other policy changes at Frontier include:
- Name changes will now be permitted for $50 on Classic and Economy tickets. Classic Plus ticket holders and Summit-level EarlyReturns members can change a name at no charge. In addition to the name-change fee, guests will also be responsible for paying any difference in fare at the time the change is made.
- Fees for same-day confirmed flight changes on Classic tickets will be reduced to $25 from $50 with no fare difference.
- The excess bag fee—for a third bag and beyond—will be standardized at $50 per bag for all markets, domestic and international.
- Bicycles will no longer be charged a flat fee, but will instead be counted as checked baggage. They are exempt from oversize fees, but subject to overweight and excess baggage fees.
Frontier, a round of applause for lowering fees!
Readers, do these changes make you more likely to consider Frontier in the future?