The world is huge

Don't miss any of it

Travel news, itineraries, and inspiration delivered straight to your inbox.

By proceeding, you agree to our Privacy Policy and Terms of Use.


Delta to End Outsourced Customer Service

Delta announced it will begin closing its foreign call centers and move all customer service operations to the U.S. The airline cited customer complaints when explaining the move, and said it stopped routing calls to off-shore call centers during the first three months of the year. The call centers were located in India.

This isn’t the first time an airline has closed its Indian-based customer service operations. United shut down its telephone operations entirely, and in the process closed an Indian call center that wasn’t popular with customers.

Unlike United, however, Delta will continue offering a customer service phone line. This is good, because if your opinions are any indication, travelers generally prefer using the phone when contacting an airline.

We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.

Top Fares From