Best Rental-Car Company: J.D. Power's Pick
- 809 - National
- 799 - Enterprise
- 782 - Alamo
- 773 - Hertz
- 770 - Avis
- 764 - Budget
- 751 - Thrifty
- 743 - Dollar
Interestingly, National, Enterprise, and Alamo -- the top-three finishers -- are all owned by Enterprise Holdings. Although the three companies have very different images and business models, there's apparently something in the corporate DNA that consumers respond positively to.
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This article originally appeared on FrequentFlier.com.
Best rental-car company, based on customer satisfaction? According to the latest
J.D. Power survey
, it's National.
The study is a measure of customer satisfaction in six areas: cost and fees; pick-up process; return process; rental car; shuttle bus/van; and reservation process. Results reflect the opinions of more than 12,000 travelers renting from airport locations over a 12-month period.
Based on the survey's 1,000-point scale, the scores, from highest to lowest, were as follows: