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Ratings continued

by , SmarterTravel Staff
Editor's Note: This story was originally published on December 10, 2007. To see the most recent SmarterTravel articles on related topics, please click on any of the following links: airfare, American, Continental, frequent flyer, fuel, JetBlue, Korean Air, legroom, low-cost airline, Midwest Airlines, Molly Feltner, onboard flight entertainment, security, Southwest.

3. Please rate the following components of your airfare purchasing experiences in 2007 compared to 2006.

Better Same Worse N/A
Availability of flights at good prices 11% 40% 49% 0 %
Availability of flights for my preferred travel dates 9% 62% 28% 1%
Availability of flights with minimal stopovers 9% 65% 24% 2%
Quality of airline customer service over the phone 10% 39% 22% 29%
Ability to use my miles to book award seats 7% 23% 34% 36%

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4. Please rate the following components of your airport experiences in 2007 compared to your experiences in 2006.

Better Same Worse N/A
Quality of airline customer service at the check-in counter and the gate 14% 57% 29% 1%
Frequency of airline delays and cancellations 8% 38% 50% 3%
Efficiency of airline check-in process 24% 53% 23% 0%
Efficiency of airport security process 21% 43% 35% 0%
Occurrence of lost or delayed baggage 9% 42% 24% 25%

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