This Sunday, we'll be releasing the results of our first annual Editors' Choice Awards, in which we'll honor the airlines and providers that give customers the biggest bang for their buck. In the days leading up to the big reveal, we want to get your thoughts on some of the categories.
Determining the Most Customer-Friendly Airline was no easy task. One of the main questions we had to cope with was what, exactly, makes an airline customer-friendly. Is it reliable service? Good in-flight amenities? Low fees? The answer, of course, is all of the above, but some travelers care more about certain aspects of flying than others, so it's hard to know exactly where to place the most emphasis.
We came to a conclusion in the end, but you'll have to wait until Sunday to see what it is. In the meantime, I'll turn around those same questions to you. What do you look for in an airline? Do you simply want to get from point A to point B on time and with your bags? Do you expect some modicum of in-flight service and amenities? Are you mostly concerned with getting a fair price, and with limited fees? And, most importantly, which carrier delivers the goods?
Leave a comment below with your thoughts, and check back Sunday to see which airline takes the crown in our Most Customer-Friendly Airline category. Thanks!