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Spirit to charge for seat assignments

Posted by Carl Unger, SmarterTravel.com Staff
Man clinging to airplane seat (Photo: Index Open)
Editor's Note: This story was originally published on June 20, 2008. To see the most recent SmarterTravel articles on related topics, please click on any of the following links: airfare, Carl Unger, Spirit, Today in Travel.

Spirit Airlines now charges its passengers for online seat selection as part of a new policy that took effect May 30. Customers have to fork over $5 for a middle seat, $10 for an aisle, and $15 for a window. Now, you might not believe me if you look for this information on Spirit's site, because it doesn't appear to be there at press time (at least not in the Advance Seat Assignments section), but believe me, it's true. Online seat selection is not required, and you can wait until you get to the airport, where you'll be assigned a seat. Keep in mind that you won't have any choice at that point, and may be separated from your party or stuck next to the bathroom.

Spirit touted this move as a way to generate revenue without raising fares, and while that's true, it's also another example of an airline charging for something that used to be free. For many of us, the seat we sit in only marginally improves the flying experience, but some flyers have a strong preference for one over the other (OK—no one really likes the middle seat). To those who really care, $10 or $15 may not seem like a lot to get their seat of choice, but it does represent one more financial hurdle to leap. And to make matters worse, paying this extra charge doesn't protect you from losing your seat if the is plane overbooked. Apparently an extra $15 for a window seat doesn't truly guarantee you a view, because you can still get bumped.

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As I said when Spirit raised its baggage fee earlier this week, the airline is running a strictly a la carte airline operation. Flying Spirit is very much like buying a car: You can purchase the bare-bones base model—basically four wheels and an engine—but you'll have to pay extra if you want leather seats or more air bags.

So, like the baggage fee, this new charge is in line with the a la carte business model, in which Spirit basically flies you from point A to point B and charges you for everything else. That doesn't mean you have to like it, though, and little things like not protecting fee-paying passengers from overbooking just make the whole operation seem cheap.

But like it or not, Spirit is what it is—air travel that's as inexpensive as you want it to be.

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Archived Comments:

  • Brian D - June 20, 2008

    I disagree with the description of this policy as 'a la carte' pricing. With a la carte pricing, you're actually given a product or service in exchange for handing over your money. In other words, there is some form of sacrifice on the part of the seller for which you the buyer provide monetary compensation. For this reason, I don't mind the baggage fees too much, since every piece of baggage takes up room and adds weight to the plane. But when choosing a seat can be done online with little human involvement, there is nothing that the airline actually has to do to accommodate this convenience. Instead, Spirit Air is following what could be considered an ethically suspect business practice of charging for something, simply because people will pay. In the "Spirit" of this new policy, I suggest the following new fees for Spirit Air: - "Reading fee": for $10 you have the right to read while aboard the flight; on long flights, presumably there are people who would be willing to pay this. - "Talking fee": $15 allows you to carry on a conversation with the person sitting to your left or right. Again, if people want to talk, and are willing to pay this, what's the problem? - "Silence fee": For $15, you can pay for the right not to have a conversation with the person sitting to your left or right. - "Sitting with your family fee" - parents may be assigned seats different from their children- for $5-15, the parent can be seated next to their child, who otherwise may be terrified to be sitting alone on a plane among strangers. Oh, I'm sorry- Spirit Air already has this fee! Again, I have little complaint about a baggage fee, but a big complaint about charging for something that costs Spirit Air nothing. I am reminded of the Inn Keeper from Les Miserables who among other things charges: "Two percent for looking in the mirror twice." I made the mistake of booking a flight on Spirit Air recently, completely unaware of this asinine fee- this is not a mistake I will make twice.

  • Roni - June 23, 2008

    Paying to sit down.......I sure hope busses, trains and taxi's don't get wind of this! It might be contagious!

  • TravelDad - June 23, 2008

    Brilliant suggestions, Brian! I'd add the following: "Lavatory Convenience Fee": self-epxlanatory, but perhaps coin-operated (or more accurately, something to accept bills). "Well-Being Service Fee": for a mere $5, you can stretch your legs/exercise by taking leisurely strolls down the aisle. In all honesty, though, it would be intriguing if airlines started offering the concept of offsetting fees -- in other words, if a passenger is willing to perform some duty or task, a portion of fees is waived. For example: take on some of the less desirable duties of a flight attendant (drinks, etc.) and save $35 off your fare (more if it includes dealing with rowdy passengers). Handle baggage, save $50. Fueling or washing planes, save $10. Flying, co-op style!

  • Disgusted - June 24, 2008

    Spirit has seen my last $. Policies like these are really taking advantage of people and create such illwill.

  • pricanbn - June 24, 2008

    Spirit gets worse and worse. I booked my round trip flight from FLL to SJU back on Feb.2008. Since then I have had three different changes from Spirit on the travel flights. Everytime they change the flight plan I would have to re-select my seat assignments. Spirit again made changes on my return flight and when I want to select my seat assignments again, I am being charged the seat assignment fee. I called customer service multiple times and all I get is the run around and I am being told they cannot do anything for me. I even asked for a supervisor and was told it was not necessary for me to talk to the supervisor because they cannot select the seating for me and then they hung the phone on me. I am really disgusted because everything (baggage fees & seating assignments) was completed before Spirit changed my flight and now I have children traveling with us and I am left in limbo....I made a BIG mistake in selecting Spirit to fly

  • RK - June 24, 2008

    This is getting more and more ridiculous! A lot of times, passengers are not even aware of these fees and they get hit. I will be sure to check all such unethical money mongering practices before I buy an airfare next time. I wish some regulatory body would put an end to this stupidity! I guarantee you that if and ever gas prices come down, these extra charges will not be taken away, airlines are greedy just like every one else. No wonder people are sick of flying!

  • concernedflyer - june 24, 2008

    just read spirit's policy and find it even more significant that the fee is charged for each flight segment-I am going to St Thomas and will change plane in Fla so my Round trip ticket will count me $40 more for my aisle seat. Add the $30($50 if I wait and do it at airport) for 1 pre-checked bag and the low fare just increased $70 ($90)compared to US Airways (prior to July 9th) and the carry on size limit is45 vs 51inch on US air--- Spirit doesn't look like a deal anymore

  • Ex-Spirit Customer - June 24, 2008

    I have a family of 5 and we used to fly spirit every year for our family vacation, but now if I have to pay approx $45 for seat assign, 2 aisle, 2 middle and 1 window so we can sit together each way for a total of $90 plus $15 per checked bag x 5 people each way, this totals an additional $240. Goodbye Spirit - you don't have a Family Spirit and are making family vacations for blue collars next to impossible.

  • Sharonanne - June 26, 2008

    United has done this for a while. I was travelling with 2 others and while they paid to choose seats I did not and I was seated next to the only open seat on the plane. This mattered a lot as we were stranded on the runway for a few hours.

  • haliwa528 - June 26, 2008

    AirTran also charges for seat assignments. It was $6.00

  • justrose21 - June 26, 2008

    NorthWest is playing with a seating fee. If you book a trip less then 30 days out, and go to choose a seat on-line you will find a couple (if any) middle seats and a large amount of pay to get this seat, but you can't even pay for the seat until 24 hours before the flight. At that time some of the held seats do open up to be selected without paying extra. I have run into this for my husband and when booking flights for my bosses.

  • hollydae - June 29, 2008

    I am completely outraged about this seating assignment charge. My workplace just recently booked a trip to Vegas for 6 of us and we were astonished to find that it was going to cost an additional 120 dollars for our luggage and if we all wanted to sit together, another 60 to 180 dollars. We didn't even get that great of deal on the flights. With all the fees it has completely taken the fun out of the vacation knowing we're being nickled and dimed at every turn. Also, having flown spirit before they cant even afford to give you a 6 oz drink of soda or a 1 oz bag of peanuts anymore. Even tho they're charging for these rediculous "ammenities". I sure hope they dont want to charge me for a special seat at a slot machine in vegas, or charge me for a clean towel in hotel!!

  • SmoothLanding - July 1, 2008

    If you can snag a $9 fare or something similar, you can't complain! However, if you are paying an expensive fare...this is ridiculous! Note: Window seats are $10...only emergency exit row window seats are $15. No matter what, a customer should be given the chance to select his/her seat at the airport at no cost! If you want to select it ahead of time and pay, fine. But why cause my havoc on the planes and in the airport when families can't sit next to each other? If anyone from Spirit is reading this, please reconsider some of your "a la carte" plans.

  • Mike - July 1, 2008

    On a totally unrelated note, the last time I flew Spirit (out of O'Hare), the cockpit caught on FIRE on takeoff and we had to land immediately. Of course, they didn't announce anything over the PA until we were on the apron...

  • spence3787 - July 1, 2008

    bought my tickets early may for a sept flight - no mention of seat fee then so i called - after a 37 minute wait, the agent took about 12 seconds to enter my desired seats at no charge

  • Will the others follow? - July 1, 2008

    Just raise flight prices. I am tired of having every "friendly sky" joy ripped from my hands. Checking bags: $15-25. Peanuts: $5. Sitting with family: $5-15. How much do I have to pay to have competent people working the check in desk? (I apologize if you are one of the few that are) This is getting ridiculous. Because of the rising cost of operation we are being nickeled and dimed. If airlines raised prices $5-10 across the board chances are they would make more money overall than charging $15 for a checked bag. If I like an airline $10 raise in price will not make me change flights. Start charging for EVERYTHING and I will fly with some other airline.

  • estabrks - July 1, 2008

    Oh how I can relate to this comment one of you made - "How much do I have to pay to have competent people working the check in desk?" That is one thing I think I may be willing to pay more for. Customer service is severely lacking everywhere.

  • Canadian traveler - July 1, 2008

    Can you opt to simply stand and not pay the fee?!

  • Relax - you're still getting a good deal. - July 1, 2008

    I fly Allegiant with this same fee. If you don't opt to pay the extra for assigned seating, if you show up early for your flight, the gate attendants will usually do their best to seat you where you'd like, though it's not guaranteed. I've been able to snag seats next to my husband every time, only once having to ask to switch with another passenger. Spirit could just raise their prices for everyone, but instead they are kind of rewarding those that are flexible and tacking on a nominal fee for those that can afford it. Even with the fee, they're usually considerably cheaper than other airlines. If they weren't, wouldn't you be booking elsewhere? I think this is just another reason to complain. Relax, order a Rum & Coke (yes, another fee), put on your headsets and enjoy the ride. You'll get to your destination in one piece, wether you are sitting in an aisle, window or middle seat. If you want the luxury of a guarantee, pay the small fee.

  • Jerry from OC - July 1, 2008

    I have a brilliant way for all airlines to save money: instead of charging their passengers, who are the ones responsible for their revenue, why don't they fire a few executives? I'm sure a few less people reaping in free first class flights, stock options, overpaid for little work would save them millions!

  • Mary - July 1, 2008

    Flying will truly be a luxury with all of these additional fees as well as the rising prices. Spirit is really tight. They ruined a brand new $200+ bag and refuse to pay for it. I guess you get what you pay for which nowadays isn't much.

  • leylae - July 1, 2008

    Booking fee: $5.00, luggage fee $15.00, window seat $10.00, not paying for your kids seat- so they have to sit far way and apart--- PRICELESS. (but blame it on the airline , of course.)

  • SciFiFlyer - July 1, 2008

    well they do have the newest fleet, and have to make money... if you dont want to pay the seat fee, ive done both, get there EARLY and get seats for free.....as for onboard items..bring your own or purchase at the airport

  • DeeDee - July 1, 2008

    If no one purchased a seat assignment before the flight the airlines will have to add extra employees at check-in to assign seats to all flyers and the process will delay the departure. So, don't buy your seat in advance and maybe the airlines will realize it is acutally costing them more to nickel and dime us.

  • Aloha - July 1, 2008

    Dear Relax-You're still getting a good deal, Please read the comments of Ex-Spirit Customer and Concerned Flyer and you will know why we can't relax and why we do not feel we are getting a good deal. Charging for a seat selection, especially when the selection is made on line saving personnel time and resources is a service to the airline and means reduced personnel overall. Think: online banking - have you noticed that it has led to less tellers at banks thus saving the bank expenses. So we should get a reduction in the price of our ticket for this service to Spirit and other airlines that charge for seat assignment.

  • KK - July 2, 2008

    During online check-in, while lookling at all the available seats on tomorrows flight, I see this seating policy: "[a customer can] either purchase assigned seats, or allow the system to generate a random seat at no charge. The random seat number will be displayed on your boarding pass. Seats cannot be changed once a boarding pass is printed." This feels like extortion - If you don't pay now, you'll purposely be inconvenienced and sat apart by "Spirit's Random Number Generator Seating Agent" technology (TM), and there's no fixing it after that. This will create some plane-loading delays as I try to negotiate to swap seats with passengers as they board, which they will probably object to because they had to PAY for their seats. The irony is I'm escorting three young children on this flight, and if Spirit wants to seat them all over the plane, various other passengers will have the pleasure of sitting with these loud and hyperactive children (maybe I'll get to relax for a few hours?). Thank you Spirit?

  • crazy - July 2, 2008

    What a family-unfriendly policy! You're targeting families, many of which have limited financial resources (that's why the fly Spirit in the first place). Its going to degrade service for all your customers - making strangers babysit unsupervised children because their familes couldn't afford your extortion fees to allow them to sit together. SHAME ON YOU.

  • star - July 2, 2008

    spirit airlines has crossed the line from being a no frills discount airline, to being just plain unscrupulous and unethical. having to pay extra so they won't purposefully inconvenience you? How artificial and contrived. Its just like their $9 Fare Club scam. The questionable value of that program aside (just read the web!), the real problem is how they surreptitiously add the club membership and travel insurance during your online ticket purchase - already checked with a "yes". And their customer service reps are well versed in denying any wrong doing. I spent an hour with various people on the phone, and they insist that by selecting "YES" you have agreed to terms and conditions that are non refundable. The easy answer to that one, by the way, is to simply call your credit card company to dispute the unauthorized charge. I didn't even have to wait for the dispute to be resolved, my credit card company reverted the charge on the spot.

  • usairregular - July 5, 2008

    Heck, if they're going to do this, there should be a baseline price that's $5 above the current list price. Then charge $10 or $15 more for aisle/window and give a $5 DISCOUNT for taking the middle. Same money, but the folks who get stuck in the middle at least get a bonus. The whole industry should move to auctions. Only then would us and them really know what a seat is worth on a specific flight.

  • amortizor - July 9, 2008

    Hopefully Southwest Airlines can expand or spawn new entities such that Spirit and the rest of the customer unfriendly airlines will be put out of business.

  • x1achilles - July 9, 2008

    My plan if I fly Spirit (I never have) is to not pay the seat assignment fee, get a middle seat, then get up 15 times in 30 minutes until the aisle passenger gives up his seat in frustration. If all middle seat passengers did this it would create havoc and Spirit would have to abandon the policy.

  • Simon - July 9, 2008

    Here is a $25.00 fee I would pay with great pleasure if I'm guaranteed that the passenger in front of me will not recline his seat unto my lap.

  • sandup - July 21, 2008

    can you please tell me are the pre- assigned seat fees for a one way or roundtrip travel?

  • laurie - August 14, 2008

    It gets better - you cannot use a credit that you have with the airline for seating or baggage fees! I have over $200 in credits (which is really my money tied up) and can't use them except to book the flight itself. And customer relations is useless!!

  • riart1@aol.com - October 28, 2008

    I am currently disputing a credit card chage from these thieves. I booked a flight for my wife to fly back from NYC where she had a doctor's appointment, and then found I would have to pay extra to get her a seat. She is not well, and waiting until boarding to be assigned a remaining seat was out of the question. i then booked her on Jet Blue, a real airline, at about the same price. When the credit card dispute is resolved, I will go to the Florida Attorney General (that is where their principal offices are) and the FAA in an effort to put these people out of business. (That is what I would do if they were a plumber or a car dealer or a TV repairman.)

  • usaffishma - January 24, 2009

    booked a flt online to Gua on Spirit.This was my 3rd flight with Spirit(and last). My 3rd step in the process, (after buying ticket) was bag and seat assignment. It was at this point i noticed $12 for window seat. Which x 4 =$48. I went thru the process of booking from scratch. No where does it mention that there is a charge for choosing a seat,untill u purchase. At this point, I tried to cancell. Sure,u can cancell, but it will cost you $80.I think this process is illegal. Regardless, this is my last flt with these guys. I complained to Spirit be e-mail. All i received in return was double talk

  • DarnSpirit!!!!! - February 2, 2009

    We just bought 2 tickets to SJU out of NYC and we were so darn happy about the price we paid, until we saw how much we had to pay for the seats! And we have to pay for each flight!!!! This is sick!!! I want my money back!!! I'm going to buy some chocolate cake in the airplane and smear it all over their faces!!!!!!!!

  • Sarge74 - March 22, 2009

    Not only does Spirit charge you extra for seats, they don't give you what you payed for. In Feb of 09 my wife and I payed extra for extra leg room seats on a flight from Detroit to Ft Lauderdae Fa. We were assigned regular small seats. Spirit then ignored oral and written complaints from us and our travel agent for a refund of the extra money payed, so watch out for Spirit Air

  • unknown - May 8, 2009

    If you are traveling with children call customer service and ask them the following questions: 1. What happens if in an emergency the passenger next to my child is unable or unwilling to assist them? Who is responsible for the well being of my child if the passenger next to him/her causes harm or inappropriately touches my child? With out question the seat fee is waived and the seats are gladly assigned. It is truly sad it has to come to this.

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