The best hotel loyalty program? According to the inaugural J.D. Power 2014 Hotel Loyalty/Rewards Program Satisfaction Report, it's the Marriott Rewards program.
The J.D. Powers study ranks programs on their performance in five areas, which are importance-weighted as follows: account maintenance/management (23 percent); ease of redeeming points/miles (22 percent); ease of earning points/miles (18 percent); reward program terms (16 percent); and customer service (5 percent). ... read more»
Beginning on June 16, JetBlue's route map and flight schedule will undergo significant modifications, including cessation of flights on several current routes.
Flights between the following cities will be discontinued:
- San Francisco and Austin
- Oakland and Washington Dulles
- Long Beach and Washington Dulles
- Buffalo and Fort Meyers, Florida
- West Palm Beach and San Juan
The cuts will free up aircraft to be deployed on new and expanded service from Washington's Ronald Reagan National Airport (DCA). ... read more»
There's no better way to experience the Florida Keys than from the seat of a zippy little Zodiac boat on the waters of Everglades National Park. Caribbean Watersports has been taking curious visitors out into the Florida Bay for more than 30 years, and its fascinating Enviro-Tours will have you seeing this chain of islands in an entirely new light. ... read more»
Mark your calendar, campers, trekkers, and wanderers: From April 19th to 27th, National Park Week is back.
The National Park Service (NPS) has announced that all 401 national parks will kick off the week with free admission on the 19th and 20th. Some locations will also host special events and programs (check out more more info and a calendar of events to start planning).
This year's theme is "Go Wild," emphasizing the diversity of the park system's landscapes, wildlife, and adventure activities. Embrace the spirit by visiting the glacial lakes of Montana. Or try snorkeling the coral reefs of the Virgin Islands. How about stargazing the night skies of Far West Texas?
... read more»
Given Spirit Airlines' track record of bad-taste ads and seemingly gleeful neglect of customer goodwill, you'd think the company's attitude toward negative attention was some variant of "Any publicity is good publicity."
It turns out that's true up to a point, but not beyond. That point was apparently reached and exceeded last week with a story in this space about the latest U.S. PIRG Education Fund report, which found that Spirit was the most complained-about U.S. airline. By far. ... read more»
Take our quiz to find out which European nation you should be calling home. ... read more»
Can the cramped, dismal interior of a legacy aircraft ever pass for a well-appointed hotel suite? American thinks so.
The airline is retrofitting its fleet of 47 Boeing 777-200ER jets this year, removing first class and rolling out a two-class cabin experience. There will be an economy section (with some roomier Main Cabin Extra seats) and a business class—a deluxe business class where duvet-swaddled passengers are referred to as "guests" and seats are called "beds."
Like a hotel suite. A very costly and tiny hotel suite that flies in the sky and probably smells if it's anywhere near the bathroom.
According to Marisa Garcia of Skift, who talked to representatives from American at Aircraft Interiors Expo this week, "As they describe the design details of their cabins, we notice the subtle choice of vocabulary. They're not business-class seats but business-class 'suites' with Suite ID panels instead of seat numbers on the side where 'guests' can request privacy by lighting up their 'Do Not Disturb' signs." ... read more»
Enter the AARP Dream Vacation sweepstakes by May 25 for a chance to win one of six weekly grand prizes. Among them: a trip for six to Disney World, including air, five nights' hotel, Disney tickets, some meals; a trip for two to Riviera Maya, Mexico, including air, four nights' hotel; a Caribbean cruise for two, including air; and a trip for two to Hawaii, including air, three nights' hotel in Honolulu, three nights in Maui, four nights in Kauai, and a rental car.
To enter, register on the sweepstakes landing page. Time required to participate: less than 60 seconds. ... read more»
Starting later this year, American will begin gradually reconfiguring its fleet of 47 Boeing 777-200ER jets. The planes will be fitted with a host of enhancements. What they won't have, however, is any first-class seating.
The current configuration, with 16 first-class seats, 37 business-class seats, and 194 coach seats, will be replaced with 45 business-class seats, 45 Main Cabin Extra seats (coach seats with up to six extra inches of pitch), and 170 regular coach seats. ... read more»