The Best Hotel Brands for Guest Satisfaction
Booking a hotel based on a handful of guest reviews and star ratings can be a gamble. The pressure to snag a great spot before rooms fill up leaves minimal time to make sure you’re getting the best deal.
Luckily, market research firm JD Power scoured over 39,000 guest reviews across 102 brands to rank the 2025 top hotel brands for guest satisfaction. Rankings are based on check-in and check-out times, connectivity, facilities, food and drinks, guest rooms, staff service, and overall value and broken out across nine hotel class categories.
If you’re looking for a smooth stay, consider checking out these brands.
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- The Ritz-Carlton
- Waldorf Astoria
- The Luxury Collection
- JW Marriott
- The Four Seasons
- Omni Hotels & Resorts
- Hard Rock Hotels
- Margaritaville Hotels & Resorts
- Le Meridien
- Marriott
- Drury Hotels
- Best Western Premier
- Cambria Hotels
- Hilton Garden Inn
- Delta Hotels
- Hampton by Hilton
- Fairfield by Mariott
- Holidy Inn Express
- Best Western Plus
- Holiday Inn
- Tru by Hilton
- Wingate by Wyndham
- Best Western
- Sleep Inn
- AmericInn
- Microtel by Wyndham
- Days Inn
- SureStay
- Howard Johnson
- Americas Best Value Inn
- Best Upscale Extended Stay: Hyatt House
- Best Upper Midscale/Midscale Extended Stay: Home2 Suites by Hilton
- Best Economy Extended Stay: WoodSpring Suites
The Top Five Luxury Hotel Brands
The Top Five Upper Scale Hotel Brands
The Top Five Upscale Hotel Brands
The Top Five Upper Midscsale Hotels
The Top Five Midscale Hotels
The Top Five Economy Hotels
For fans of slow travel and longer trips, the study also awarded rankings the top extended stays, including: