Ryanair’s loose interpretation of the term “customer service” never fails to shock. The Daily Mail reports that on a recent flight to the Canary Islands, a Ryanair flight to the island of Lanzarote was diverted due to a thunderstorm and landed on a different island, Fuerteventura. Obvisouly, this is not Ryanair’s fault. What can it do about the weather? The passengers disembarked and were led into the terminal. Ryanair doesn’t actually serve Fuerteventura, so, understandably, there were no Ryanair staff on hand to assist the passengers.
And then the plane left.
Yeah, that’s it. Ryanair left its customers on the wrong island.
Customers were forced to find accommodations and book ferries to the island they were supposed to be on. The ordeal cost them money out of pocket as well as that of unused accommodations, not to mention the first night of their vacation.
Ryanair said it “arranged that the ferry company would carry affected Ryanair passengers to Lanzarote free of charge,” but passengers were telling a different story. Tony Wainwright, whose wife and three kids were on the plane, told the Daily Mail, “After disembarking they had gone into the terminal but there were no Ryanair representatives to tell them what to do next. It was left to me and a very helpful Spanish lady to sort out a taxi, arrange alternative accommodation for the night and book ferry crossings to Lanzarote in the morning.”
He also said there had been “no contact from Ryanair whatsoever.”