You like Southwest—you really, really like them—and maybe this is why. A whopping 44 percent of SmarterTravel readers gave the nod to Southwest’s flight attendants and crew as being the friendliest in the business. JetBlue was a distant second, with just under 9 percent of all votes, followed by Delta at just around 8 percent. Your flight crew preferences fell directly in line with your favorite airline picks—no wild surprises here.
Bringing up the rear was Spirit, and it should be no surprise, given its strike fiasco earlier this year and aggressive fee policies. Tell us—what types of customer service improvements would you like to see across the entire industry? How are Southwest, JetBlue, and Delta getting it right?
First Place: Southwest
Second Place: JetBlue
Third Place: Delta
|Airline||Percentage of Votes Received|
See All Readers’ Choice Winners
Favorite Domestic (U.S.-based) Airline | Favorite International (Non-U.S.-based) Airline | Favorite Free Airline Amenity | Favorite Airport | Favorite Mobile Travel App
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