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Are These Innovations Ruining Travel?

(Photo: Thinkstock/iStock)

A seamless swipe-and-go experience is supplanting long lines and human-to-human exchanges in the travel industry. As the technology of self-service kiosks, apps, and wristbands becomes standard, the old way of doing business—waiting in line for a service to be provided, usually by a person—fades. You could call this a countermovement to the community-focused sharing economy, a system built on collaboration.

But everything has a price. Automation may come at the cost of customer service and diminished social relations. So is it worth it? We’ll let you decide. Discover eight travel-industry innovations that are pulling people away from face-to-face interactions and facilitating lightning-fast service.

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