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Privacy Policy

This Privacy Policy was last changed July 27, 2011.

Overview

The following Privacy Policy explains how SmarterTravel.com gathers and uses personal information that is provided by our customers. Our Privacy Policy may change from time to time and SmarterTravel.com reserves the right to change or modify our Privacy Policy at any time with or without notice.

SmarterTravel.com is committed to safeguarding your privacy. We do not rent or sell our customer database or newsletter subscriber list to third parties. We do not share customer information in ways different from what is disclosed in this statement.

If you have any questions or concerns over SmarterTravel.com's Privacy Policy, please feel free to contact privacy@SmarterTravel.com.

By accessing a SmarterTravel.com publication and by subscribing to a SmarterTravel.com newsletter, you agree to our current Terms of Use.

Site Registration

SmarterTravel.com's registration form requires members to provide basic contact and demographic information. We use or may use your contact information (such as email address) from the registration form to send you newsletters and occasional information about our services and partners, inform you if you are the potential winner of a contest or promotion, personalize your experience with SmarterTravel.com, or investigate cases of suspected fraud or abuse. You may opt out of receiving future communications; see the Opting Out of Further Communications section below.

In order to customize your experience with our email newsletters we may receive a confirmation when you open email from SmarterTravel.com if your computer supports such capabilities. Clicking on a link in a SmarterTravel.com newsletter may also be tracked on a per-user basis to allow us to present content which closely matches your interests. Demographic and profile data (such as state, zip code, age, or gender) may be used to customize your experience at our site or in our email newsletters, showing you content and advertising that may best suit your needs. This information is shared with advertisers and other third parties on an aggregate basis only. Individial user click behavior is never shared with advertisers and partners.

If you enter SmarterTravel.com via a reward or incentive program, SmarterTravel.com may share your email address with the program through which you entered SmarterTravel.com to ensure you are credited with your incentive.

You may also register for SmarterTravel.com and/or specific SmarterTravel.com newsletters at web sites operated by third parties. These third parties may share contact, demographic, or profile data that you voluntarily provide during the registration process with SmarterTravel.com. You also may provide personal information to third parties when you register at a third party web site and specifically request that your information be forwarded to us so that we can send you information about our product and service offerings. SmarterTravel.com does or may in the future use this information in the same manner as information collected directly by SmarterTravel.com. This Privacy Policy does not bind sites that collect information on behalf of SmarterTravel.com, and SmarterTravel.com is not responsible for the privacy practices or the content of such websites.

If you access third party services, such as social media services, through SmarterTravel.com or before coming to SmarterTravel.com, we may collect information such as your user name, password, and other information made available to us through those services in order to improve and personalize your use of SmarterTravel.com.

To better serve you, we may also store information you present to us via email or telephone communications with SmarterTravel.coms Customer Service Department. This information is or may be used in the same manner as information directly collected using SmarterTravel.com's registration form. We may also use information you provide us via email or telephone to pursue the matter for which you contacted us. SmarterTravel.com also may obtain information from you in our online forums. This information may not be disclosed except as consistent with Terms of Use.

In order to better communicate with registered users about their registration status, SmarterTravel.com may acquire information about users from third-party sources, including but not limited to a users mailing address. The information collected will only be shared, if at all, on an aggregate basis only with third parties.

Email Communications: To help us make emails more useful and interesting, we often receive a confirmation when you open email from SmarterTravel.com if your computer supports such capabilities.

Data Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

SmarterTravel.com uses third parties to perform certain tasks such as package delivery. Personal information may be provided to these agents as is necessary to perform their functions.

SmarterTravel.com partners with third-party companies to provide services to SmarterTravel.com members. When you sign up for one of these services, the information you provide in signing up for the service is shared with the third party and is protected in accordance with the third party's Privacy Policy. These partner services include the travel auction, operated by SkyAuction.com, and the travel community, operated by Virtual Tourist, and the Destination Information, operated by TripAdvisor.

SmarterTravel.com hosts content on behalf of certain other web site partners. These pages can be identified as they have the navigation of the partner site. Information collected on these pages may be shared with the partner site. These pages, and any information shared with the partner site, are subject to the Privacy Policy of the partner site.

Occasionally, SmarterTravel.com participates in reward programs. In order to properly credit you for your reward, we may share basic customer information with the reward-giver.

You can choose to access certain third party social media web sites and services through SmarterTravel.com (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media web sites.

SmarterTravel.com Product

SmarterTravel.com is a product managed by Smarter Travel Media LLC. Smarter Travel Media LLC, from time to time may compare, merge, or append information collected on SmarterTravel.com with data from one or more other sites managed by Smarter Travel Media LLC. Similarly, information you provide on other Smarter Travel Media LLC, managed sites may be compared, merged, or appended to information you provide via SmarterTravel.com.

Sweepstakes, Online Surveys, and Order Forms

SmarterTravel.com occasionally runs sweepstakes, hosts online surveys, or uses order forms on our website in which we ask for contact and demographic information. Participation in sweepstakes and surveys and usage of order forms is completely voluntary and the user therefore has a choice whether or not to disclose this information. We use or may use your contact information (such as email address) from your sweepstakes entry, survey registration, or order form to inform you if you are the potential winner of a contest or promotion, personalize your experience with SmarterTravel.com, send you newsletters (should you opt in for these newsletters) and occasional information about our services or partners, or investigate cases of suspected fraud. You may opt out of receiving future communications; see the Opting Out of Further Communications section below.

Demographic and profile data (such as zip code, age, or gender) may be used to customize your experience at our site, showing you content and advertising that may best suit your needs. This information is shared with advertisers and other third parties on an aggregate basis only. In the event that SmarterTravel.com partners with a third party to run a sweepstakes, SmarterTravel.com may share demographic and profile data with such third party only as indicated in the official sweepstakes rules.

Tell-a-Friend and Email This Deal

SmarterTravel.com offers services to allow our users to send information about our site to their friends. If a user elects to use our Tell-a-Friend referral service for informing a friend about our site, or elects to use our Email This Deal service to inform a friend about deals on our site, we ask them for the friend's email address. We will automatically send the friend a one-time email inviting them to visit our site. We store this information for the purpose of sending this one-time email and investigating suspected fraud.

Children Under 13 Years Old

SmarterTravel.com and its affiliated sites do not knowingly collect, maintain or use personal information from our websites about children under age 13. Children under the age of 13 may not participate in any online activites on Smarter Travel Media LLC's web sites. If a child whom we know to be under age 13 sends personal information to us online, we will only use that information to respond directly to that child, notify parents, or seek parental consent.

IP Addresses

SmarterTravel.com uses IP addresses to analyze trends, administer our website, and help diagnose problems with our servers. IP addresses are also used to gather broad demographic information and to prevent, investigate, and take actions in the case of suspected fraud or abuse.

Web Analytics

SmarterTravel.com uses a web analytics company to track and generate reports on visitor use of SmarterTravel.com. We use the web analytics company to analyze visitor activity so that we may better understand how visitors make use of SmarterTravel.com, and so that we may better tailor content to meet our visitors' needs. This data may include individual visitor click behavior. However, no personally identifiable information is shared with the web analytics company. Although our web analytics company logs the information coming from SmarterTravel.com on our behalf, we control how that data may and may not be used. Visitors who wish to opt-out of this website analysis tool may do so by clicking here (This is an external link to our web analytics company and will open in a new window).

Cookies

A cookie is a small piece of data that a Web server places on a user's computer. SmarterTravel.com employs the use of cookies to ensure that you do not see the same ad repeatedly, to track marketing promotions, to estimate and report audience size and traffic, and to customize and personalize your experience at SmarterTravel.com.

Furthermore, SmarterTravel.com uses outside media companies to display advertisements on our site. These ads may contain cookies, which are collected and tracked by the outside media company. SmarterTravel.com has no access to or control over these cookies.

Most Web browsers provide users the ability to limit the use of cookies by allowing users to adjust privacy settings. If a user has their cookies disabled, SmarterTravel.com will still be accessible, however some sections of the website will not perform as well as they normally would with cookies enabled.

Links to Other Sites

SmarterTravel.com contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to be aware when you leave our site and to read the privacy statements of every website that collects personally identifiable information.

Security, Fraud, and Abuse

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. SmarterTravel.com regularly reviews these measures to better protect users. Occasionally information may be provided to SmarterTravel.com fraudulently or by an individual unauthorized to provide such information. SmarterTravel.com may use all information it collects for reasonable investigation and prosecution of suspected fraud and/or abuse. SmarterTravel.com may provide all information it collects to third parties as necessary to comply with law enforcement requests or other legal requirements.

SmarterTravel.com does not ensure or warrant the security of any information transmitted to us over the Internet.

Service and Partner Updates

We send our users service and partner announcements from time to time. Members are not able to unsubscribe from service announcements, which contain information about our services and partners, without opting out of all SmarterTravel.com newsletters. You may opt out of receiving future communications; see the Opting Out of Further Communications section below.

We communicate with our users to provide requested services and in regards to issues relating to their account via email, telephone, or postal mail.

Opting Out of Further Communications and Updating Personal Information

SmarterTravel.com subscribers may opt out of receiving future SmarterTravel.com communications or update their personal information using any of the following methods:

To opt out of future communications from SmarterTravel.coms partners, please contact the partner directly. For assistance with this, please contact SmarterTravel.com Customer Service: feedback@smartertravel.com

Notification of Changes

If at any point we decide to share personally identifiable information to third parties FOR REASONS NOT OUTLINED IN THIS PRIVACY POLICY, we will notify our users by way of an email, so that users are made aware. Users will have a choice as to whether or not we use their information in this different manner.

Business Assets

As part of operations, SmarterTravel.com may sell, transfer, or merge particular businesses, newsletters, and/or other assets to a third party. As part of such a transaction, personal information users have provided to SmarterTravel.com may be given to a third party.

SmarterTravel.com attempts to comply with all legislative and judicial orders. These orders will take precedence over the details stated in the policy above.

If you have any questions about this Privacy Policy or your dealings with SmarterTravel.com, please contact:

Smarter Travel Media LLC
Attn: SmarterTravel.com
226 Causeway Street, Third Floor
Boston, MA 02114
617-886-5555
617-886-5501 (fax)
privacy@smartertravel.com

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