Friendliest Flight Attendants and Crew (Domestic Airline)

by SmarterTravel Staff
Readers' Choice Badge - Friendliest Crew
Editor's Note: This story was originally published on November 7, 2010. To see the most recent SmarterTravel articles on related topics, please click on any of the following links: airfare, AirTran, Alaska Airlines, Allegiant Air, American, Continental, Delta, Frontier, Hawaiian Airlines, JetBlue, Southwest, Spirit, United, US Airways, Virgin America.

You like Southwest—you really, really like them—and maybe this is why. A whopping 44 percent of SmarterTravel readers gave the nod to Southwest's flight attendants and crew as being the friendliest in the business. JetBlue was a distant second, with just under 9 percent of all votes, followed by Delta at just around 8 percent. Your flight crew preferences fell directly in line with your favorite airline picks—no wild surprises here.

Bringing up the rear was Spirit, and it should be no surprise, given its strike fiasco earlier this year and aggressive fee policies. Tell us—what types of customer service improvements would you like to see across the entire industry? How are Southwest, JetBlue, and Delta getting it right?

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First Place: Southwest
Second Place: JetBlue
Third Place: Delta

Voting Breakdown

Airline Percentage of Votes Received
Southwest 44.1%
JetBlue 8.7%
Delta 8.3%
Continental 5.8%
American 4.2%
Alaska 3.8%
AirTran 3.1%
Virgin America 3.1%
US Airways 2.8%
Hawaiian 2.7%
United 2.7%
Frontier/Midwest 2.2%
Allegiant 0.9%
Spirit 0.3%

See All Readers' Choice Winners

Favorite Domestic (U.S.-based) Airline | Favorite International (Non-U.S.-based) Airline | Favorite Free Airline Amenity | Favorite Airport | Favorite Mobile Travel App

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