Best Customer Service - Domestic Airline

Winner: Southwest
Second Place: Continental
Honorable Mention: JetBlue

Our readers' choice for best customer service—Southwest—also recorded the lowest percentage of passenger complaints in the first half of 2008, according to stats collected by the Department of Transportation (DOT). Those same reports showed our second-place finisher Continental as having the second lowest percentage of complaints among the legacy carriers (Northwest had a lower percentage of complaints overall) and JetBlue as having the fifth lowest percentage of complaints of any U.S. airline after Southwest, ExpressJet, Alaska, and SkyWest.

Voting Breakdown:

Southwest.........31.04%
Continental........10.73%
JetBlue..............10.67%
Delta..................8.33%
American............6.06%
United................4.46%
AirTran...............3.83%
Northwest..........3.29%
US Airways........2.57%
Other................18.32%
Total.................100%

See All Category Winners

Best Value Domestic Airline | Best Customer Service | Best Airfare Prices | Best In-Seat Comfort | Best Onboard Entertainment | Best Routes and Availability | Most Reliable On-Time Service | Best Baggage Service | Best Standard Economy Class | Best Value Frequent Flyer Program | Least Favorite Domestic Airline | Cleanest Airline Cabin | Dirtiest Airline Cabin | Best Value International Airline | Favorite U.S. Airport | Least favorite U.S. Airport