10 Things We Wish All Airlines Did

by , SmarterTravel Staff
(Photo: Thinkstock/iStock)
Editor's Note: This story was originally published on December 22, 2013. To see the most recent SmarterTravel articles on related topics, please click on any of the following links: airfare, Caroline Costello.

(Photo: Thinkstock/iStock)

To say there's room for improvement in the airline industry is a clear understatement. Between baggage fees, customer-service fails, and hellish flight delays, most carriers consistently keep our expectations at tarmac level. It's about time for the airlines to do a better job, and we know just where they should start. Across the board, all airlines should make an effort to execute the following 10 ideas.


Do you agree? Tell us what you think airlines should improve upon in the comments.

Sell a la Carte Tickets

Amtrak does it. A few airlines, like JetBlue, AirTran, and Southwest, do it too. They have an a la carte pricing scheme. They sell one-way fares that cost the same amount per mile as round-trip tickets. Still, the major legacy carriers continue to sell us one-way or open-jaw tickets at exorbitant, cringe-worthy prices. The reason they pummel us like this is because business travelers often buy one-way tickets and their companies will eat the costs. Therein, the legacy airlines force all one-way travelers, whether flying for business or pleasure, to try tricky schemes like buying throwaway or hidden-city tickets in order to find affordable fares. Let's stop playing these silly pricing games, airlines. Give us fair fares.

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