Hampton Inn & Suites Rochester/Victor
Hampton Inn & Suites Rochester/Victor
7637 New York State, Victor, New York
Traveler Rating by TripAdvisor

Traveler Comments

Their beds were a 'double' size instead of a queen and were very uncomfortable, and even though our room was non-smoking, other rooms on the hall were smoking rooms so the hallway smelled like smoke. They would not let us upgrade our room before we arrived even though it was booked with Hilton Rewards points (or whatever it was called), and told us on the phone we would probably be able to upgrade on check-in, which we couldn't. I would think that as the stay was booked with Hilton Rewards they would have given us first priority for an upgrade, but we didn't receive any extra special treatment, like I have when staying in other hotels with the stay booked through a rewards program. The lighting was very poor in the room as well, which made it very hard to apply make-up well, especially since we were staying there because we were going to a friend's wedding. I also would have liked to see a healthier breakfast, as even the yogurt they offered had high-frustose corn syrup in it and the main dishes they had were meat-centered, not good for a vegetarian such as myself. Also, due to the poor design of the stairwells and fire exits, we were awoken one morning by the fire alarm, and then had to wait outside for about half and hour before we could go back in. Longer pool hours would have been nice as well, since I couldn't use it at all. The hotel was in a very good location for us though, and their lobby was nice and had coffee and tea out all the time. Overall the staff was very nice to us, even though we had some problems.
I thought this was a wonderful hotel for the price. The suite was roomy, tho pool was great, and the breakfast, which was included - was wonderful as well. we were really surprised at how helpful and friendly all the staff were. we will definitely stay there again. They went out of their way to make our stay really great.
Good location for what I want to do in the area.