Best Western Executive Hotel
Best Western Executive Hotel
7007 West Broad Street, Richmond, Virginia
Traveler Rating by TripAdvisor

Traveler Comments

ok servive , could do more
Good experience. The people where helpful.
It was a nice hotel to stay in, great location. However we were put in a smoking room when I asked for a nonsmoking room. The smoking room they gave us had to have been the smallest room in the entire hotel. We only stayed one night but the rest of the stay was good. They upgraded us to a suite to make up for the mistake.
This was a very nice Best Western. The rooms were comfortable, the staff were knowledgeable and pleasant. The outdoor pool was crystal clear and large enough to not be crowded with a few families in the pool. The continental breakfast was maintained throughout the entire allowed time and the staff kept the breakfast area clean and stocked.
The Executive Best Western has a great location and friendly staff. Cleanliness in some areas leaves something to be desired. Specifically, the breakfast area was not kept very clean. For example, there was a milk spillover in the milk dispenser and an employee came and refilled the container without cleaning the spill. That blew my mind. Lighting in the room was not the best, but it was Ok. The bed was a bit too hard for my taste. This was definitely below the standard for Best Western that I am used to. Perhaps it has to do with the 'Executive' tag. I shall avoid the 'executive' Best Westerns in the future.