Best Western Riverside Inn
Best Western Riverside Inn
2400 Riverside Drive, Macon, Georgia
Traveler Rating by TripAdvisor

Traveler Comments

Made reservations with Expedia. At time of check in we were told the hotel was overbooked and they had no room for us. That our reservations did not show up on their computer. That we should have verified our reservations with the hotel and not taken it for granted that Expedia did the right thing. After almost 3 hours we were given a room. The room was not non smoking as we reserved or had a king bed. As we waited we witnessed 4 to 5 couples with the same problems. We also witnessed that there were a group of people from a bus trip that were not reserved but given the rooms all of us reserved. This was either a very bad decision by the night manager or the hotel was vastly overbooked. We were not very happy but it didn't seem to really bother the manager. It appears the desk person was more concerned with helping us then the manager. She appeared to be aloft of the situation. We stayed 2 nights for we couldn't find an opening we could afford any other place. We were very disappointed after all the years we've been traveling. We are seniors and have never had this situation and lack of concern over a hotel stay. Won't stay with them again and will not recommend them ever again!!!
The check in was very smooth. The rooms were clean and well stocked.
We have stayed in Best Westerns often in our travels. We are always satisfied with the service and accommodations.
just passing through macon got there in evening and left following morning