Hawthorn Suites Addison
Hawthorn Suites Addison
15200 Addison Rd, (formerly Addison Galeria Hotel), Addison, Texas
Traveler Rating by TripAdvisor

Traveler Comments

I enjoyed my stay. However, I was disappointed the man who checked us in double charged me. I had paid for my room through Travelocity, and he charged me as if I made my reservation through Best Western. I had my money on hold, and I didn't have money to put gasoline in my truck to get back home.
I enjoyed the staff being courtious to me, but did not approve of the treatment of another guest. The continental breakfast greatly exceeded my expectations and was wonderful. The room I was given had a broken dead bolt and looked like it was in the middle of being renovated. I did not like that they would even rent that room out, especially since the hotel was nearly empty. There were plenty of nice rooms. I did appreciate the cooperation of getting me a new room promptly.
The staff was very nice and helpful. The room was nice could use more light are older and need more light.But that being said the room was realy nice and dark at night. A lot of places to eat that we could walk to.
It was difficult to actually know that the building WAS the Best Western, and there was no covered area to drive into to check in. Important because it was sleeting at the time I checked in.