Westin La Cantera Resort
Westin La Cantera Resort
16641 La Cantera Parkway, San Antonio, Texas
Traveler Rating by TripAdvisor

Traveler Comments

Check-in was a disaster. Rooms were not ready at 5:30 PM. Was told I would be called on my cell phone when ready. Had daughter with 9 month old . Room was supposed to have crib. Had to call 3 times to get it delivered. Had reserved two 'Delux' rooms with views. Was given regular room with greeat eye level view of a road. When questioned about this at the desk, the clerk said all the rooms were alike. He had been on the job for 3 weeks. Very disapointing. Hotel appears to be in transition.
The concier was not helpful at all. The front desk people were very helpful.
after checking up problem we all loved our stay
Stayed on the concierge floor. Room had a worn appearance. Breakfast buffet was freezing and the staff told us that the temperature could not be adjusted by anyone but corporate.
very nice hotel, nice view, expensive
hotel is lovely but info in the room wasn't there no roomservice menu hotel services ,etc.
Beautiful hotel. Lovely, extremely comfortable room. One lamp did not work and a bad telephone connection. Both taken care of very quickly. Helpful staff. Nice breakfast buffet. Beautiful pool with attentive staff.