Clarion Hotel Riverside
Clarion Hotel Riverside
120 Main Street East, Rochester, New York
Traveler Rating by TripAdvisor

Traveler Comments

My stay was very pleasant. Staff were courteous and helpful
The hotel itself was fine once we arrived. The hotel is *extremely* difficult to locate if you are not from the area and the staff was not very helpful when I called and tried to locate it. All they could tell me was that it was across the street from the Hyatt. The Hyatt is well marked but the Clarion does not have any obvious signage about where it is or where to park. I must have driven past it 5 times trying to find the place! It was very frustrating. I suggest proper, lighted, large signage to make this location easier to find, especially in the dark. Also, the staff was not very nice when I said I was unable to find the hotel. They need to understand that not everyone is from the Rochester area and may not be familiar with Rochester landmarks.
I love the location right off the river and the fact that it connects to the business center and the Hyatt. It was really convenient to visit with others.
Been attending a conference there for past 3 years and even with construction project, hotel is dirty. Staff is not helpful and unfriendly.
Room was nicely appointed and comfortable, but public areas had obvious wear on carpets, loose ceiling tiles, etc., and there was construction noise. The staff was helpful at check-in, providing toiletries, trying (but failing) to find me a cell-phone charger, and even recommending take-out options for dinner. However, despite several requests, I was not notified when the airline delivered my luggage.
convenient to airport
The hotel has taken huge step in remodeling this year. The hotel staff was friendly and courtous. This was on St. Patrick Day Parade and they hotel was packed with people attending the different functions but the staff stayed on top of all needs even with the extra commotion.