Quality Inn O'Hare Airport
Quality Inn O'Hare Airport
3801 North Mannheim Road, Schiller Park, Illinois
Traveler Rating by TripAdvisor

Traveler Comments

Price quoted less than billed for, garbage under furniture, final c/c bill about $30 more than expected and uncooperative staff. parking repairs made handicap accessibility almost impossible & not enough spaces for guests in general
The hotel front desk staff upon check out was very rude. They refused to take off an optional charge for a safe that I didn't use or agree to upon check in. I had to call the hotel 800 number to have the charges removed. It was a very involved process for something that should have been simple to do. The check in receipt was very clear as to my wishes.
This hotel should be removed from the Choice Hotel family. The so called pool side rooms have no access to the pool, only a window facing the pool. The door to my room did not latch properly, a light bulb in my room was burned out and not replaced upon request, the public restroom had tissues for hand drying, and the rudeness of the staff beyond belief. I would not recommend this hotel to my worst enemy.
Staff was very friendly and helpful giving direction and printing maps. All of the gym equipment worked (some is broken at many hotels). The suite was spacious with 2 TV's - great for the family. Breakfast was good - please add variety for extended stay guests.
Everything else about this facility was great except for the front desk person, Krystal. She was rude and unfriendly.