The Palmer House Hilton
The Palmer House Hilton
17 East Monroe Street, Box 75845, Chicago, Illinois
Traveler Rating by TripAdvisor

Traveler Comments

Very pleased with the Palmer House Hilton, service and room were excellent. Great location in downtown Chicago. Great history to the place. Will stay there again when in Chicago.
The Palmer House is undergoing major renovation, but my stay was fine. My only complaint is with the bathroom. It was small (hard to close the door with someone inside) and the double was supposed to have two but didn't.
Location was perfect for my class and for sight-seeing. The room was very large and very comfortable. Service was impeccable as usual. It's under renovation now, so I'd suggest going in 2009.
Great location and beautifully renovated. Great service, excellent fitness facilities. Convenient to all downtown locations.
Problem was ultimately resolved the same night-rough evening for the PH, losing their electricity. Staff was courteous and helped customers throughout 'blackout'. Our problem was no crib, although we asked for one at reservation, reminded them at check-in, and had to call to ask for one several times. After several calls, three cribs arrived at our room within 15 minutes! PH staff were apologetic (except for one in particular) and friendly. The rest of our stay (3 days) was wonderful. We returned last month to have dinner at their restaurant, Big Chicago, and were disappointed to learn it was closed.
Poor Room Service Construction hassles - only one door in and out
Although the line moved quite slowly at check-in, once at the desk the clerk was kind & our reservation was accurate. The room was well appointed & has been nicely updated since my last stay.