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Sheraton Denver West Hotel
Sheraton Denver West Hotel
Address:
360 Union Boulevard, Lakewood, Colorado
Traveler Rating by TripAdvisor

Traveler Comments

The staff was wonderful and the hotel was very nice. I suggest getting a mountain view room.
housekeeping did a minimal job of keeping rooms clean during 5 night stay. that is to say i found candy wrappers in a corner left from a previous occupant for example, and several days there was no shampoo, coffee, etc provided for the room after clean up. also, room service left trays by the doors overnight...very unpleasant to walk past trays left out at 9 p.m. and not retrieved until after 9 a.m. when i left for meetings in the mornings i would pass by all the trays still not collected in the hallways. computer printers weren't functioning when i checked out so i couldn't get an extra copy of my bill, but a copy was supposed to be emailed to me. it never arrived. four phone calls later (with the last call having multiple hang-ups by a front desk person who couldn't figure out how to get a call off of hold without disconnecting the line) i was still unable to get a copy of my bill emailed or faxed to me. i gave up. most disturbingly, a co-worker's room door was left open by housekeeping all day, causing her great alarm to enter an unsecured room. the girls at the front desk said they would report the incident and were very apologetic, but we were never even contacted by the manager to make sure the situation was resolved to our satisfaction. the staff and the food in the breakfast room were excellent tho. very kind and very alert with their service. great variety of tasty food.
needs to be renovated, had a leak in the bathroom, moved to another room with a whirlpool tub that didn't work. Wireless internet did not work in either room.
Locaiton was great; very easy to get to and from. Difficult to find the local fast-food nearby, but actually is quite close. I recommend asking for directions before venturing out to save time. While I was there the pool was closed, which was very disappointing and one of the main reasons I booked there!
Everything was fine except for the bed. It had a big dip in it and couldn't get a good nights sleep.
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