I NEEDED TO TYPE IN ALL CAPS SO THAT I CAN SEE WHAT I AM TYPING, I AM NOT YELLING. WE ASKED FOR A HANDICAPPED ROOM AND WAS GIVEN THEIR VERSION OF ONE. THERE WAS NO SAFETY RAILS ON EITHER SIDE OF THE TOILET, THE TOILET WAS VERY LOW TO THE FLOOR AND VERY DIFFICULT TO USE BEING HANDICAPPED. THE SHOWER HAD NO SAFETY RAILS ON THE SIDES TO HOLD ON. WE HAD TO ASK FOR A AN OVER THE TOILET COMMODE AND A SHOWER CHAIR. IT TOOK THE STAFF ABOUT AN HOUR TO FIND EACH OF THESE ITEMS IN THEIR STORAGE. WE WERE TOLD THAT THE HOLIDAY INN EXPRESS WAS UNDER RENOVATIONS AND THAT THE NEW MANAGEMENT WERE THROWING AWAY THESE TYPES OF ITEMS. WE WERE SUPRISED TO HEAR OF THIS, SINCE THERE ARE MANY DIFFERANTLY ABLED FOLKS THAT NEED THESE INPLEMENTS. THE CHAMBER MAIDS CAME TO CLEAN THE ROOM AND WHEN THEY CHANGED THE BEDDING THEY PUT A TORN BLANKET AND BEDSPREAD ON THE BEDS. I REPORTED TO FRONT DESK AND CLERK CAME UP TO LOOK AT IT AND WE GOT AN ADDITIONAL DISCOUNT FOR EACH NIGHT THAT WE STAYED FOR THE WEEK, BECUASE OF ALL THE THINGS THAT HAD HAPPENED TO US DURING OUR WEEK STAY. THE CONTINENTAL FREE BREAKFAST WAS A BLESSING, VERY DELICIOUS, EXCELLANT SERVICE FOR THE GUESTS. GOOD HOT FOOD, NICE DINING AREA TOO. THE CHECK IN/OUT DESK ALWAYS HAD FRESH COOKIES ON A PLATE FOR EVERYONES ENJOYMENT, NICE TOUCH. WE DID REQUEST THAT THE HOLIDAY INN EXPRESS OFFER SMALL REFRIGERATORS FOR THE HOTEL GUESTS, VERY IMPORTANT FOR FOLKS THAT NEED TO KEEP THEIR INSULIN COLD AND DIABETIC SUPPLIES COLD TOO.

Convenient to highway. Uncomfortable about broken auto glass in parking lot.

JUST WHAT YOU WOULD EXPECT-FINE

it was a very pleasnt stay and the front desk was friendly and good representives of the hotel

I LIKED THE FREE BREAKFAST IN THE MORNING THAT WAS AVAILABLE UNTIL 10:30AM, AT THE WATERBURY, CT LOCATION DOWNTOWN ON UNION STREET. THE BED WAS COMFY. BUT I DIDN'T LIKE BEING DISTURBED EARLY IN THE MORNING FROM MAID SERVICE AFTER I SPECIFICALLY ASKED TO NOT TO DISTURB ME.

It was a nice place to stay