According to Jeff Robertson, managing director of Delta's SkyMiles program, "A strong loyalty program is an airline's most valuable asset."...read more»

This new feature guarantees SkyMiles award availability for program members who hold American Express credit cards....read more»

Beginning March 4, members of Starwood's Preferred Guest program will have to redeem more points when booking free nights at over 200 hotels....read more»

To pump up off-season bookings, Hilton is offering bonus points and miles for stays at eight Hawaii hotels....read more»

Industry consolidation has shifted into slow gear. For travelers, who don't stand to benefit from airline mergers, that's good news....read more»

New WorldPerks feature bolsters value of frequent flyer miles and of the program overall. But PerkChoice is not without drawbacks, at least in its initial incarnation....read more»

We pick the five best ways for travelers to boost their frequent flyer accounts. This month, you'll find offers from American, Best Western, and Starwood....read more»

The math shows more short flights will be required to earn awards when US Airways discontinues its 500-minimum mile policy....read more»

US Airways' Valentine's Day announcement diminishes the value of its Dividend Miles program. Looking at the larger financial picture, the airline's decisions fail the logic test....read more»

If Delta and Northwest merge, as now appears likely, frequent flyer questions will be uppermost in the minds of many customers of the two carriers....read more»