AirTran Airways' Boeing 737-700 (Photo courtesy of AirTran)

Elite members of AirTran's loyalty program now have two years to use their credits before losing them. But it's the non-elites who really need help....read more»

Photo: Digital Vision

Hilton wants you to "give grandma the gift of skydiving this holiday season." But does redeeming HHonors points for merchandise make more sense than getting a free night?...read more»

Welcome to Hell (Photo: Bert Van Wijk/iStockphoto)

Flying in coach is an exercise in frustration and discomfort. Given the airlines' perception of their customers' priorities, there's no improvement in sight....read more»

(Photo: Southwest)

Once-egalitarian Southwest is adding perks reserved for the few. Some of the many are crying "Foul!"...read more»

New York LaGuardia Airport Marriott (Photo: Marriott)

We pick the five best ways for travelers to boost their frequent flyer accounts, featuring offers from Carlson, Marriott, United, and W Hotels....read more»

Changes at the highest levels of JetBlue's management suggest that the iconic discounter's initial success may be less than assured in future....read more»

Photo: Index Open

Global airline alliances are an increasingly prominent fact of travel life. Which raises the question: Is bigger better?...read more»

Photo: Skybus

Six-month old Skybus is packing 'em in with ticket prices as low as $10 each way. But is this any way to run an airline?...read more»

People on airport moving walkway (Photo: Index Open)

In deciding whether to spin off their mileage schemes, airlines will have to balance the needs of shareholders against the needs of customers. Shareholders have the edge....read more»

Hilton Suite Dreams bed (Photo: Hilton Hotels Corporation)

Hilton has added a novel award option to the HHonors frequent-stay program: transfers to and from the airport via helicopter....read more»

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