Woman waiting in an airport (Photo: IndexOpen)

Air travelers deserve a comprehensive Passenger Bill of Rights. The bill working its way through the New York legislature falls far short....read more»

American's new mileage mall reminds us that the evolution of airline loyalty schemes from frequent flyer to frequent buyer programs has been a double-edged sword for consumers. More miles, sure. But also more frustration when it comes time to redeem them....read more»

In the latest American Customer Satisfaction Index, the airline industry overall scored just 63 out of 100 possible points, putting it second-to-last ahead of perennial consumer punching bag, cable TV....read more»

Photo: JetBlue

The legacy of JetBlue's founder, David Neeleman, is solid. Now that he's no longer at the helm, the airline's future direction is less certain....read more»

Dining couple (Photo: Fort Lauderdale CVB)

Dining miles promotions are on offer from six airline programs. They're all worth considering. But some are better than others....read more»

Why would United offer Mileage Plus members the "opportunity" to overpay for bonus miles?...read more»

Delta emerged from bankruptcy as a changed company. But changed how? Will the "new" Delta be good for frequent flyer program members?...read more»

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