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US Airways to Sell Pillows by End of Year

Posted by Carl Unger, SmarterTravel.com Staff
Photo: US Airways
Editor's Note: This story was originally published on November 4, 2008. To see the most recent SmarterTravel articles on related topics, please click on any of the following links: airfare, Carl Unger, taxes and fees, Today in Travel.

As I reported back in August, US Airways plans to follow JetBlue's lead and sell onboard pillows and blankets. Now the airline hopes to begin the sale of these items by the end of the year, according to Bloomberg News. US Airways already charges passengers for food and beverages onboard.

US Airways spokesman Morgan Durrant told Bloomberg, "This was a natural extension of the a-la-carte pricing we've been rolling out this year." Durrant also says the airline expects passengers to be generally accepting of the idea, or at least tolerant of it, as they have been with the airline's other changes this year. This outlines a theme emanating from US Airways lately, which is that the carrier's new policies (fees and charges for nearly everything) are here to stay no matter what.

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It will be interesting to see how many people buy the pillows. My sense, based on reader comments and some quotes from US Airways people, is that the beverage initiative has been successful not necessarily as a revenue generator (people aren't buying beverages in droves), but as a way to cut costs and clean planes more efficiently. The pillow idea may be aimed at a similar type of success, which in this case would be eliminating the expense and hassle of cleaning and restocking pillows.

Tell me, Today in Travel readers, will you buy one of US Airways' pillows? Leave a comment below with your thoughts.

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Archived Comments:

  • 3G - November 4, 2008

    Al-a-carte, whats next pay toilets or would you like to buy a paper napkin with that drink? or your seat is $500 now would you like to purchase the seat belt for $100 more? In case of emergency you can reserve a lead position on the emergency exit slide for $50.

  • bjsmith - November 4, 2008

    No way. I bring my own neck pillow on flights.

  • fed up with extra charges - November 6, 2008

    Enough of this foolishness. These airlines are making people think twice about traveling. If they would lower ticket prices it wouldn't seem like such a rip off. I guess this trend is here to stay, but I will continue to fly with the airline that gives the best value.

  • william hazard - November 5, 2008

    The way US Airways is treating people and with their holy attitude I'm choosing other airlines if possible

  • Eliza - November 5, 2008

    No, I won't be.

  • miffdb - November 5, 2008

    I think it is ludicrous that one must pay for amenities such as pillows or blankets on a plane! Even if the price of the tickets had been substantially reduced, there is no justification for such a move particularly on either cross country red eye flights or overnight transatlantic. Travelers are going to have to show up with their own seats at this rate!

  • Blaze2165 - November 6, 2008

    The airlines have taken the publics choices have been taken away from us. Just like gov't and businesses.

  • thomas73331 - November 11, 2008

    Not a chance. I wouldn't reward an airline for this kind of behavior no matter how uncomfortable I was. I can roll up my sweater and that will do just fine as a pillow.

  • Little boy's mom - November 12, 2008

    US Airways was my first flight last year. But after this announcement of paying for everything, NO, I will go with another airline service. This is highway robbery and an outrage.

  • monkeysmom - November 15, 2008

    Outraged! This is "never ending" and with ticket prices rising, I'm sick of it. With premium priced tickets already, add-ons are ridiculous. Especially when the flight attendants continue to become more "mouthy" and show bad attitudes toward the customers and this has happened repeatedly with my family. Enough MEANS enough!

  • EVELYN - November 18, 2008

    What's next?Will they be charging if you have to ask staff a question,or pay bathrooms?Where will charges end?Thinking about train travel.

  • Virginia - November 18, 2008

    Not purchasing a pillow or blanket. Bringing my own small fleece 'throw' (with my name on it !! ). Flying USAirways in December.....hope I see a 'good, holiday attitude' by one and all working for USAirways!

  • mollie - November 18, 2008

    The airlines have got to be costing themselves more in bad publicity than the $2 Coke, peanuts, blankets,etc that they are now charging for. No, I will not be purchasing from them.

  • Funewriter - November 18, 2008

    I fly approximately 20,000/year and just finished a r/t to Florida yesterday. I find the a la carte approach to airfare incredulous. If airlines want this approach in an effort to cut costs & become more efficient, then let's hold them more accountable for late flights, lost luggage and canceled flights. I will be using t my frequent flyer mileage this summer. After I do I will find another airline that is more customer-sensitive to fly.

  • Ed - November 18, 2008

    US Air has always been a garbage airline with dirty planes, never on time, nasty attendants, lousy food and poor service all rolled into one airline. What else would anybody expect from US Air? Charge for pillows what a joke, I avoid flying with US Air at all costs.

  • Travels - November 18, 2008

    I will avoid US Air, period. Pay for pillows and blankets, indeed!

  • TravelDiva - November 18, 2008

    I will NOT buy the airline's pillow or blanket, the same that I do not buy any food on board.I bring my own pillow and cover. Airlines think that passengers have "accepted" other charges and changes just because there has not been a massive revolt. I will avoid US Air, actually I never fly that airline come tothink of it. Next? will they ask us if we want two wings or one attached to the fuselage?

  • Larry - November 19, 2008

    Are they renting or selling the pillows? I wonder how many people will take them with them if they have to pay for them!

  • Linda - November 30, 2008

    No way would I pay. I will bring my own inflatable pillow and use my coat for a blanket. I resent the airlines reducing services over an over again. I will try to find other methods of transportation if possible. With all the time lost in air travel the train is less stressful for shorter trips.

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