By now, you've probably heard about Southwest's new boarding procedure, which aims to cut down on competitive line-standing while preserving open seating onboard. But that's not the only big change: Now that people will be spending less time standing in long A, B, or C boarding lines and more time sitting before departure, Southwest is making an effort to improve its boarding areas.
You can find images and all the details on Southwest's blog. Here's a brief rundown of the improvements scheduled for all Southwest boarding areas in the first half of 2008:
- More comfortable seats
- Power stations with outlets and USB ports
- Family areas with kid-sized tables and chairs
- Family-friendly TV programs
- Television monitors to indicate boarding groups
I love imagining the conversation that spawned these ideas. The one someone kicked off by wondering, "So ... what are passengers going to do if they're not standing in line anymore?" And this list of improvements, while not particularly revolutionary, will go far toward making the brand-new Southwest pre-boarding experience more pleasant.