While booking a stay at a Texas resort, Dustin Wray impulsively entered a bizarre request in the "Comments or Special Request" box online. Wray was only joking—he did not expect the property to follow through.
But one should never underestimate the customer-service excellence of the staff at Woodlands Resort and Conference Center in The Woodlands, Texas.
Wray, who was staying at the Houston-area hotel with his girlfriend, made a ridiculously silly request for three red M&Ms (only three) plus a picture of bacon on the bed, because, in his words, "I love pictures of bacon."...read more»
Which city is going to make you feel the most welcome if you visit? Apparently it's not San Francisco, as Travel + Leisure readers recently voted it as America's snobbiest city. The survey asked readers to rate 35 major cities in areas like luxury shopping, fancy coffeehouses, "conspicuous eco-consciousness," and aloof residents....read more»
Ever feel like the corporate use of social media was little more than the crassest form of pandering and manipulation?
You know, those hotel postings on Facebook that wonder what you're doing this weekend, or whether you're the kind of traveler who prefers brogues or flipflops. Or the airline posts extolling the natural beauty of Island X, which just happens to be their next flight destination.
Yes, yes, travel marketers want consumers to "engage" with their companies. And these chummy "conversations" are supposed to nourish that engagement....read more»
If imitation is the sincerest form of flattery, then Delta and Starwood must be positively blushing with this announcement by two of their competitors.
A new website is serving up travel inspiration by spotlighting famous festivals around the globe. Fest300, which launched this week, features of a curated list of world-class festivals selected by travel editors. In line with the site's name, 300 festivals are highlighted with photos, editorial reviews, and practical planning tips. It's kind of a bucket list of iconic gatherings and cultural events.
This best part about this first-of-its-kind website, in my opinion, is its montage of beautiful, vivid images depicting the events. It's a gorgeous visual snack. And it makes a person want to pack his or her bags....read more»
A reader recently recounted his experience traveling from Cincinnati to Rome with his wife, an experience that included missed connections and delayed baggage. His ordeal could happen to anyone.
Their tickets were with Delta Airlines, from Cincinnati to New York/JFK on Friday afternoon, then connecting there for a nonstop to Rome that arrived Saturday morning. But a mechanical problem in Cincinnati forced a delay of more than an hour, which meant missing the flight from JFK to Rome. Delta proactively rebooked them on a later nonstop from JFK to London, with a flight on Alitalia from London to Rome that arrived late Sunday. They had bought extra-legroom Economy Comfort seats for the original JFK-Rome flight, but Delta did not accommodate them in Economy Comfort on the JFK-London flight. In Rome, their baggage was delayed and not delivered until the third (hers) and fourth (his) days, and as a result, they had to spend about €300 for interim clothing and other items. My reader's question: "What rights do I have and can I ask for point (frequent-flyer miles) or monetary compensation?" ...read more»
Last week, Allegiant announced the start of two weekly nonstop flights between Los Angeles and Honolulu, beginning October 30. Although its highly hyped $99 introductory fare is already sold out, Allegiant reportedly still has seats priced at $150 each way. (However, $175 was the lowest I could find for this fall.) Flights operate on Sundays and Thursdays, daytime both ways—no red-eyes. As usual, Allegiant promises travelers can "save even more" by buying hotel, car-rental, and entertainment options along with airfares.
For now, Allegiant's $350 round-trips are about $200 less than round-trip fares advertised by competitive airlines—a big difference even when you factor in Allegiant's many fees. But whether Allegiant can maintain that competitive edge remains to be seen.
Allegiant's Los Angeles-to-Hawaii flights represent a dramatic departure from its usual business model of two or three weekly flights from lots of "small town America" points to a few big tourist centers. And Allegiant is typically the only airline to fly those routes, which the giant competitors serve only by connections—which run more frequently, but with longer flight times and higher fares....read more»