All passenger rights Content

• DOT Fines Southwest for Stiffing Complainers
  May 2, 2013 11:21 am
  Southwest, the airline that hangs its hat on its affable, customer-friendly demeanor, has failed to respond quickly and fully to its customers' complaints, according to the DOT. read more
• Reminder: Frequent Flyers Have No Rights
  May 1, 2013 8:19 am
  A recent court decision confirms what you may already have suspected: As a member of a frequent-flyer program, you have no rights. read more
• Brits Give Thumbs Up to Weight-Based Airfares
  April 11, 2013 4:24 pm
  A new poll by a British travel agency found that 63 percent of nearly 2,500 Britons surveyed supported weight-based pricing, with 29 percent opposing and 8 percent not sure. read more
• Supreme Court Upholds Airfare Advertising Rules
  April 3, 2013 2:59 pm
  The Supreme Court upheld the DOT's airfare advertising rules, which require airlines to feature total prices in fare displays. read more
• Today's (and Tomorrow's) Flight Forecast: Full
  March 28, 2013 1:44 pm
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• New EU Passenger Rights: What You Need to Know
  March 18, 2013 10:29 am
  The European commission unveiled a revolutionary set of passenger rights. Find out how air travel in Europe will change. read more
• Big Brother Unmasked as ... Delta Air Lines
  January 28, 2013 11:28 am
  How well does Delta know you? Very well, indeed. The carrier is collecting more personal data than you might ever suspect. read more
• TSA Ditches Invasive Body Scanners
  January 19, 2013 3:59 pm
  Airport security is getting somewhat less creepy. The TSA pledged to remove invasive Rapiscan body scanners from airports. read more
• Are You One of Flight Attendants' Top 10 Peeves?
  December 26, 2012 1:07 pm
  Air rage isn't just for passengers. Flight attendants go ballistic too. And you may be one of the reasons they do. read more
• Hey Delta, What Are You Doing with My Personal Info?
  December 7, 2012 12:01 pm
  Delta has run afoul of the privacy police, and now many are wondering just what the carrier is doing with personal details. read more
• OP-ED: Treat Passengers of Size with Dignity
  December 4, 2012 1:41 pm
  Is it fair for airlines to treat passengers of size differently than customers who fit comfortably (or not so comfortably) into diminutive seats? read more
• United Sues Complaint Website Untied.com
  November 29, 2012 12:18 pm
  Complaint site Untied.com has been skewering United for its customer-service lapses since 1997, and United isn't going to take it any more. read more
• Checked-Bag Fees: Going up?
  November 8, 2012 1:25 pm
  More bad news: Anti-consumer policies from US Airways and Delta will result in new hassles and additional fees for many flyers. read more
• New Storm Causes More Canceled Flights in Northeast
  November 7, 2012 11:33 am
  On the Heels of Hurricane Sandy, a new storm is causing hundreds of canceled and delayed flights in the Northeast. read more
• Stranded by Sandy? Six Things You Should Know
  November 1, 2012 4:38 pm
  If you're still waiting to get on that plane, here are six things you need to know. read more
• Hurricane Sandy: How to Cope If You're Traveling This Week
  October 29, 2012 9:19 am
  Thousands of flights have been canceled. Find out what to do if your plans have been upended. read more
• More Passenger Protections Could Be on the Way
  October 26, 2012 10:21 am
  Think the DOT's most recent regulations didn't go far enough? So does the DOT. Find out what may be coming next. read more
• Delayed Europe Flight? Know Your Rights
  October 23, 2012 3:35 pm
  The European Union Court of Justice upheld a ruling that promises reimbursement for passengers when flights are canceled or severely delayed. Learn more. read more
• OP-ED: Frequent Flyers Should Not Board First
  October 16, 2012 1:53 pm
  Frequent flyers shouldn't get special privileges during boarding. Find out why. read more
• How Should Travel Change in 2013? Readers Speak Out
  October 12, 2012 4:07 pm
  Who should board planes first? What's the worst air-travel offense? Find out how hundreds of travelers responded to these questions. read more
• TSA Took Your Stuff? File a Claim
  October 2, 2012 10:22 am
  If the TSA damages or confiscates your belongings, there's an easy way to fight back. read more
• Should Frequent Flyers Get to Cut in Airport Security Lines?
  October 1, 2012 9:50 am
  Should frequent flyers have access to faster, elite lanes at airport security checkpoints? read more
• Teen with Down Syndrome Banned from Flight
  September 5, 2012 12:24 pm
  A California family says they were banned from an American Airlines flight because their teenage son has Down syndrome. read more
• FAA Rethinks Restrictions on Electronic Devices in the Air
  August 30, 2012 9:33 am
  The FAA has formed a government-industry group to study whether its long-time ban on use of consumer electronics during some phases of a flight makes sense. read more
• Are Airline Dress Codes Too Extreme?
  August 28, 2012 2:43 pm
  Do airlines have the right to ban passengers from planes because of what they're wearing? A number of passengers have been removed from flights due to questionable wardrobe choices in the past few months. read more
• JetBlue Fined $90,000 for Passenger Rights Violations
  August 21, 2012 2:56 pm
  The airline trapped passengers on the tarmac. Do you think it got what it deserved? read more
• FAA Says Bigger Flyers Can't Use Seat Belt Extenders
  August 16, 2012 6:49 pm
  Full-figured flyers cannot use their own seat belt extenders to fit into airplane seats, the FAA said in an announcement this week. Is this fair? read more
• TSA Faces Allegations of Racial Profiling
  August 13, 2012 5:36 pm
  The TSA is investigating allegations of racial profiling at Boston Logan Airport. Is it too much to ask for a security system that functions somewhere in the reasonable middle between terrorizing toddlers and targeting minorities? read more
• Airlines Make it Harder for Families to Sit Together on Planes
  May 22, 2012 3:35 pm
  Find out why it could be difficult to procure two seats together—and how to improve your odds. read more
• Virgin Atlantic Allows In-Flight Cell Phone Calls
  May 15, 2012 2:40 pm
  Should passengers be permitted to chat on cell phones during flights? Virgin Atlantic thinks so. read more

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